RIELLO CLIMA AMICO SRL

8 months of waiting for a refund of 200 euros, they don't even answer emails Edit The bulletin is made out to riello s.p.a The bulletin was given to me by a riello employee

Highly professional! Always available and ready to solve the problem. Very qualified technicians and telephone operators always ready to call the customer ... nothing to say. EXCELLENT SERVICE !!! BRAVI!

Qualified and helpful staff

Very competent and precise professionals

punctual service, impeccable professionalism, very good response times. Technical and commercial proposals definitely above average. In addition to a kindness that is honestly out of the ordinary

I called the assistance x a problem to the boiler of the house, a annoying defect that manifested itself occasionally and with variable frequency (every so often during use the hot water of the taps or shower did not maintain the temperature). After a first intervention and the replacement of a temperature probe, I was forced to recall because the defect was repeated in a less intense but still unacceptable way. Intervened immediately a second time, the technician carried out a thorough analysis and a check lasted at least two hours without being able to identify with certainty the problem because at that moment the boiler worked perfectly without failing. He suggested, when and if the problem was repeated, to do some "targeted" functional tests so that he too had more information to understand and solve it. In fact, after a few days the defect recurred, I performed those simple "functional tests" and called for the third time assistance, which once again immediately intervened with the same technician. Another intervention of at least two hours after various adjustments and replacement of a solenoid valve we agree to resent then x check everything. In the end, after a few days, I verified that the defect had disappeared that therefore the problem had been laboriously but brilliantly solved. I must say that they were also very correct (as well as technically prepared) making me pay only the first intervention and the first replacement. It was a somewhat painful experience, but I was very satisfied with the support received.

ABSOLUTELY LITTLE PROFESSIONAL COMPANY IN CUSTOMER MANAGEMENT. At the beginning of May, after leaving for boiler cleaning and fumes control, we had agreed a quote for the restoration of the solar panels in which it was necessary to replace the special liquid (Glycol). I specify that I had to ask for a detailed quotation because in the first sending I received an email with the description of the intervention and the total cost (without subdivision between material and labor); after my request, I receive a quote with details and the amounts do not return: a wrong VAT percentage was calculated! At the end we reach an amount that will initially be the maximum amount of expenditure. After three weeks from the estimate (one week before the scheduled intervention) the secretary informs me that, on hearing the technician, perhaps we would also need cleaning with other special liquid, obviously with additional costs; but the labor is part of the cleaning times, he tells me. I immediately express my complaints about the not very careful evaluation carried out in the first place. I adapt myself anyway. On the day of the intervention (in the morning due to scheduled surgery at 3.00 pm), the secretary reminds me and tells me that perhaps depending on the conditions of the system it is possible that the cleaning intervention should separate with that of the insertion of the glycol; he adds that the cleaning liquid must arrive in the morning. I again express grievances with greater irritation. I adapt myself again. Arrival at 14.50. At 15.00 the technician does not arrive Appearance At 3.15 pm I call in the office and the surprised secretary leaves me waiting while she contacts the technician, she tells me that she had an unexpected event and that she couldn't call; however, he confirms that he is leaving now and that he is arriving in 15 minutes. At 15.30 the secretary calls me back and informs me that the courier has not delivered the cleaning liquid, which should have arrived in the morning (otherwise I would have expected a call before 1.00 pm) and therefore the technician cannot carry out the intervention. For an overall routine operation, I believe that ECOCLIMA has conducted the entire operation with LACK OF ABSOLUTE PROFESSIONALISM in the technical evaluation, order management and customer management.

Punctual and very professional, I had more than a few appointments but always precise. Price a little bit of difference in +