Provenzano Tuglie - Pasticceria, Gelateria, Caffetteria

Always clean place and the guys always kind excellent pastry

We start from the assumption that the so low judgment of my evaluation came from a bad experience with the owner of the business and is absolutely not associated with the products that I have always considered excellent. In a very short time, I do not think the attention reserved by the owner from a hygienic point of view in this period of pandemic is in the least adequate. I emphasize by the owner since other times I have been served by employees who have instead followed the protocols well. Less in short, this was the situation. Together with my girlfriend, I decide to go get an ice cream this afternoon. The where was not a question, since we have been serving from Provenzano for many years; if we want an ice cream, that is the stage. Once we arrive, the owner approaches to serve us. In the short stretch towards us, he clamps the mask with his fingers to keep it away and lower it in order to talk to a customer, actually going to bring the hand with which he would have served us shortly to his mouth. When finished, he approaches us to serve us. Hoping that he would have sanitized his hands, we ask for two ice cream cups but what happens and that does not sanitize (among other things he should be wearing gloves, but he is not wearing any), he puts the ice cream in the cups and then, takes two teaspoons rummaging with the same hand in a container full of loose teaspoons not individually wrapped (among other things, taking them from the side that ends in the mouth) and sticks them into the ice cream. He then takes two napkins (always with the same unsanified hands) and wraps them on the cup. I didn't want to (initially) make matters, so I pay without making a fuss. I pay with coins and until we go out, I notice that after taking the money he hasn't disinfected his hands; then maybe afterwards he did it, but given the superficiality shown, I doubt it. If I have to think badly then, I can believe that he did the same with the customer before us and that, moreover, he also had dirty hands from having touched other money or other things that were not sanitized. So, once we're out, we reluctantly throw the ice creams in the bin. However, the thing did not come down to us and we therefore went back inside to point out what happened. The owner comes out of the back and comes towards me, too much to meet and among other things without a mask, so much so that I had to take a step back to keep a minimum of distance. He then notices and goes to get it and then returns to us. We point out to him what I wrote above and he apologizes to us but not hiding a note of disappointment. The fact is that once we have finished explaining why we felt compelled to throw away the ice cream, he apologizes again by spreading his arms and shrugging, he turns and goes back to the back. I would say that at this point, even if only out of respect for the customers, he could do something since he was undoubtedly in the wrong. Not even I would have accepted a hypothetical refund but even just the gesture was not there. As customers we felt treated with no regard whatsoever, especially as we are regulars. A real disappointment. I could not refrain from including this review because this is a superficiality on which absolutely cannot be compromised.

Optimal. Always delicious desserts

Many varieties of desserts, spumoni, ice creams. Highly recommended