Optics F B L Ltd.

Optical shop with a large assortment of major brand sunglasses, a good variety of prescription frames and lenses and many types of contact lenses. It has a few services including free vision testing, corneal topography, and free eye pressure screening. I bought a pair of Ray-Bans as a gift and I was fine. Young salesmen and average prices.

Kind and good. Also available humanly. I made both prescription and prescription sunglasses. Great prices. A special thanks to Giuliana from the shop in Via Torino ... exquisite girl, available and empathetic as very few. Something extra! Thank you!!!!!

Friendly competent staff and always have a solution to everything, I state that I have been using them for several years, both for eyeglasses for me and my daughter and for sunglasses for the whole family. Thanks you are Super ……….

Great guys! I bought several glasses and I am positively surprised by such professionalism. Well done

I expressed today in the shop the problems with the new lenses purchased in December 2021, basically almost never used, which inexplicably have scratches ... but the guarantee does not intervene because we think of the accidental damage obviously in which the guarantee does not intervene from the procedure. I specify that the person who uses them has never caused scratches even to an Iphone every 4 years, nor to all the other glasses from a distance, up close (one even 15 years old) nor to sunglasses in general in his life .. . it is normal therefore to think of a defect, a low quality or a different type of lenses than the others had because if you do not use them after a month they are scratched, let alone using them assiduously, it is normal that if this were the case you need to find a type of suitable lens because so the perspective is to change lenses every month. I was simply looking for logical rational explanations with the two girls present, but they weren't welcoming and customer-oriented at all (on the other hand, at the time of purchase, the two boys had been very good and certainly more competent). It is necessary to consider case by case in the management of a customer by giving technical explanations and exhaustive and not vague arguments even with respect to the type of usership of the product by the customer if you want loyalty, otherwise it is normal then you turn to the competition; this is basically the gist of the speech that if you want to listen by proposing solutions, I am available to write to you via email, hear us by phone or meet us live, otherwise I thank you all the same for your attention. I would like to say this because I work in sales management and unfortunately as long as you have to sell there is one approach, when it comes to assistance and maintenance another and it is not correct for the customer and for the reputation of the brand. Loyalty, further purchases, positive and negative word of mouth also derive from this type of attention that goes to customer satisfaction.