Officina Ford Tuscolana Roma “FM Automobili Srls Concessionario Auto Ford"

TOP workshop. Professionalism, friendliness and precision. Bringing the car to them means traveling peacefully for many kilometers. A special thanks to Simone who was able to help me with all the problems of my car.

To be avoided like the plague ... purchased a zero km Ford Fiesta and the spare wheel (paid as an option), the double electronic key (received only after several days and countless reminders) were missing and to have the change of ownership I also in this case had to carry out various reminders ... they offer me an extension of the guarantee (paid in cash ...) of which I have never received certification or notification of activation from them (only thanks to CARPOINT I was activated after having done present to them the problem). To complete the picture, after a few days from delivery (also in this case I had to wait several days after paying the car by bank transfer !!!), I would like to point out that the car has a factory paint defect, that some parts paint on the black roof (two-tone car) have come off and that the car was delivered to me with hail drafts .... constantly solicited they never assisted and answered me, damage that I will now have to manage by myself and with an increase in expenses. Contact CARPOINT only true reliable FORD brand if you do not want to have problems ...

I didn't feel well at all, far from it. 7 months to deliver a car ready for delivery. Car optioned with a down payment in December 2019 and with a change of engine required days later but also with the Covid in the middle, it is still an enormous amount of time. When the car arrived I found 400 euros of extra extras not required to be paid. They requested advance payment well in advance, promising delivery within 7-10 days, then delivery 45 days later! Appointment for the collection given to me on 3/7 at 4pm, delivery at 6pm, two hours of waiting. I go home and after an hour they call and I have to go back to them because they have forgotten a setting of the car. From December 2019, apart from the lockdown, I arrived at 3/7, the day before my holidays, without knowing whether to leave or not to leave with the risk of losing the holiday due to a still uncertain car with which to leave; I had to ask and insist on the possibility of a replacement car, I was not offered an initiative. Buying a car should be a pleasure, not a load of constant worries and stresses. I can understand that there may be problems and delays, but they must be explained to the customer. With the customer it is necessary to communicate and not to be eclipsed. Most important of all, if deadlines are given, dates and appointments must be respected. Which was promptly disregarded. I repeat, my experience is with a company that is not used to putting the customer at the center of its processes or communicating with clarity and reliability. For me, an experience not in line with the values ​​of the Ford brand.

I have personally purchased a semi-new vehicle from this dealership. After two years I have not received any problems! I made a great purchase, with a discount, thanks to Alfredo Fattori !!!

Don't Buy !!!! I bought a hiunday ix20 in July I immediately reported that I had a problem with the glass lift button panel I made more than 20 phone calls and they always told me that the spare part was coming to date and has not arrived yet !!! Today I called and spoke directly with the owner to tell him that I have a problem with the car and I wanted to know how it works for the warranty and he replied that the car has no warranty !!! I will contact Altroconsumo and then we will see if they will solve it !!.

Can you give zero stars? 380 euros for a coupon for a Fiesta. On the phone I was told it would be 150. Truffaldini like few others.

They made me waste 2 months on warranty maintenance, and they didn't even fix it. I had to go to another workshop further from home, which solved it in a short time. They also sent me more than one scam message claiming that I had to carry out the service at one year in order not to lose the warranty, when instead my first service must be at 2 years or 30 thousand km. I add, considering the clumsy response to my review, that the scam sms received does not simply recommend the service, but threatens an elusive loss of the warranty, denied by a real Ford center. I copy the text of the message: "Fm Auto reminds you that the deadline for the annual coupon for the maintenance of the guarantee has expired. By appointment 339xxxxxxx" To add to my experience that it "doesn't turn out to be that way", my new Fiesta under warranty had a faulty speaker (it scratched on some types of sounds). I went to this center because it is indicated by the app among the affiliates and close to home. After the diagnosis, they did not know how to give me any kind of timing, and they did not know how to tell me anything for 2 months (I had to call regularly as I did not receive any calls) and they told me to come back because the practice was not complete (they requested the same information several times, deriving it from my cable or bluetooth problem). Eventually I went to a Fordstar center who diagnosed the problem and ordered the part within 10 minutes.

Unfortunately, the Ford fiesta I bought in March 2021, with only 8,000 km done, reports battery problems which in my opinion, which I am not a mechanic, is under power for all the options I have bought. In the workshop after the third time I go there, maybe they change my battery.