Nespresso Porta di Roma

The problem is not so much about the product, even if there is a little to be seen again about the coffee, which I believe makes it pass as the best coffee in the world when it is not. For my tastes too watered down, not very intense, not very full-bodied is above all little arabic and I stop here. The real problem is how the shop is managed and how customers are managed, which I understand that the kids who work there have no faults (up to a point) as they receive directives from a personal boss who in turn follows directives of the house. Having said that, it is inadmissible to lose half an hour of time when it suits you to buy 2 or 3 sticks of coffee, as the process implemented by Nespresso is really very long and stressful. Once you get to the cashier, then after half an hour in a row ... (if you like it) after ordering your cues, a whole marketing process and persuasion takes place to get you to buy more coffee in promotion, descalers, sachets and bags and whoever more, you put more. But it does not end here, because after the endless explanation after creating a kilometric line, it also allows the luxury of leaving the crates to offer you a coffee behind another post, but if you care so much to offer the coffee, put a fixed person who does just coffee, without people having to wait for the customer to finish their coffee, with the hope that it will not be bombarded by other questions from the staff about the quality of the coffee.

Nespresso Boutique, always well stocked with all the varieties of capsules, with the card, entering, you book the number. Whether you make purchases or not, you are offered a coffee of your choice among the new ones or the varieties you are usually used to. There are often discounts, offers and even gifts like chocolates or gifts. The staff is always courteous and attentive to customer requests.

Long wait and they had no descaling kit; As for the coffee tasting, I also bought new pods compared to the usual type, but I was not asked for the tasting.

Helpful, kind staff always ready to introduce you, offers, new. Although this store is not in the area for me, I gladly go there. Bravi????

Nespresso machine assistance under warranty everything ok. Processing and delivery times are not very long so overall satisfied. Too bad I had to redo 40 km because when the car was returned they had forgotten the water tank (due to the unpleasant inconvenience, neither an apology on the spot nor a commercial gesture). I bought Aeroccino and other capsules and I was not even offered a coffee to take at the counter ... other customers (maybe regulars) who spent less than me were offered. On the other hand, helpful and competent staff.

Not for the staff but, in every location, it seems that by selling you coffee they do you a favor and pass it off as a luxury favor that they do for you ... unbearable. it's a ground coffee ...

As the Nespresso brand wants, the boutique is treated in detail: formal environment and polite personal. So professional that it almost seems to follow a label: they show you the products, you complete the purchase and offer you, with the solemnity that distinguishes them, a coffee or whatever you want. This inevitably extends the waiting time: fantastic when it's your turn, a little less when you're in the queue (thinking you have to do it with children in tow, it's not exactly the best). In short, everything would seem perfect (or almost). However, I did not have the honor of experiencing the "offered coffee" ceremony. I believe that wearing a suit and purchasing capsules using the gift voucher received with the purchase of a Nepresso machine from another store has nothing to do with what happened. It must have been a simple inattention, which however, it must be admitted, clashes a lot with the reverence lavished on the customers before me. In short, between the inattention and the consistent waiting, I am not very satisfied with the experience.

Problem: you buy vertuo cases for an areoccino promo where you have to spend a lot of euros to join the promo. Often if you are methodical you end up always buying the same capsules, but if you make yourself a Nespresso you try other flavors. Otherwise, I would have made myself a Lavazza or a traditional moka and bye! It often happens to be satisfied at the first taste but it could happen, even if it had never happened before, that, back home, a case may not have come out at the top and you find yourself with a mechanical burnt taste that makes you pass any fantasy for drink it again. You make others try it and you see disgust. For those who do not have Nespresso it is also bad publicity. You try to make it clear, but the store manager is not highly screwed. Purchase of 160 coffees in July with the holidays out of the way. Within less than a month ago in the "boutique" in Porta di Roma and I point out to the retailer that the coffee had that problem and that I had noticed the same not on one but on an entire case so as to prevent me from massacring my palate with the others 5 in my possession. Kindly the operator, understanding the problem, invites me to come back to change the coffee to other flavors. Today 26/10 around 2 pm I am managed by the woman who introduced herself as store manager who, somewhat annoyed, explained to me that according to company policy it is not possible to change the coffee tastes and that, since the purchase is in July, coffee is not good . So Nespresso is also a temporal problem? Does coffee have an expiration date? I point out that the purchase of 160 coffees did not allow me to drink them all in the time she imagined, but the problem and above all the quality of the product did not seem to me absolutely interested. Looking at the cases he claimed that they were broken or tampered with. I attach photos. I pointed out that the coffee tasted bad, bad but nothing. Your coffees cost but your customers could cost you a lot more in terms of loyalty and bad publicity. Coffee, as Manfredi said, is a pleasure, if it's not good what pleasure is it? You sell yourselves out of courtesy but courtesy is not at home. However, I reported the store and the person who did not have the courtesy to provide me with his name. The Nespresso call center was able to manage the criticality with elegance and professionalism, understanding that it was impossible to drink 160 coffees in three months unlike the manager who claimed that I had not reported the problem in time. The customer is not always right but when he points out a problem it is necessary to understand it and to bypass internal procedural limits. Everything is possible as it is by speaking with attentive and professional people.