Mercedes-Benz Lorusso Franco & C. Sas
4.4/5
★
based on 8 reviews
Contact Mercedes-Benz Lorusso Franco & C. Sas
| Address : | Viale Stazione, 173, 72015 Fasano BR, Italy |
| Phone : | 📞 +98 |
| Postal code : | 72015 |
| Website : | http://www.francolorusso.it/ |
| Categories : | |
| City : | Fasano |
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Rooc Elii on Google
★ ★ ★ ★ ★ Sono dei veri e propri ladri entri Per una semplice manutenzione ed esci con dei guasti ti dicono di riportarla poi una volta smontata ti fanno un preventivo adesso prendere la e ogni buon cittadino confida nella professionalità ho riscontrato rimontati di nuovi i miei stessi pezzi che prima hanno tolto
 They are real thieves. Enter For a simple maintenance and exit with some faults they tell you to bring it back. Once disassembled they make you a quote now take it and every good citizen trusts in the professionalism I have found new ones of my own pieces remounted. taken out
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Viaggiando Qua e la on Google
★ ★ ★ ★ ★ gestione professionale e grande cortesia alla reception.
in officina molta disponibilità e competenza .
prezzi e servizio allineati al marchio rappresentato.
non sempre altrove si trovano queste cose tutte assieme specialmente per clienti occasionali.
professional management and great courtesy at the reception.
in the workshop a lot of availability and competence.
prices and service aligned with the brand represented.
not always elsewhere these things are found all together especially for occasional customers.
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ELISEO RAPICAVOLI on Google
★ ★ ★ ★ ★ Professionisti del settore con applicazione Smart Rep Phonocar/Mercedes
Industry professionals with Smart Rep Phonocar / Mercedes application
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Mario Chalp on Google
★ ★ ★ ★ ★ Gentilissimi e disponibilissimi!
Chiamato ieri per un problema al motore, chiudono domani e sono pieni di lavoro da finire, mi hanno comunque fatto venire e fatto il check al motore.
GRAZIE!!!!
Very kind and extremely available!
Called yesterday for an engine problem, they close tomorrow and are full of work to finish, but they still let me come and check the engine.
THANK YOU!!!!
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Flavio Giacometti on Google
★ ★ ★ ★ ★ Ho avuto un problema alla mia classe B al rientro dalle ferie la domenica mattina. Il lunedì mattina ho contattato l'officina e mi hanno subito preso in carico l'auto, poi riconsegnata la sera aggiustata. Mi hanno contattato per il preventivo dopo la prima diagnosi. Molto solerti le signore dell'amministrazione nel comunicarmi i tempi di lavorazione. Ho trovato serietà ed efficienza. Un saluto
I had a problem with my class B after returning from vacation on Sunday morning. On Monday morning I contacted the workshop and they immediately took charge of the car, which was then returned in the evening fixed. They contacted me for a quote after the first diagnosis. The administration ladies are very diligent in communicating the processing times. I found seriousness and efficiency. A greeting
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Anastasia Ippolito on Google
★ ★ ★ ★ ★ Esperienza negativa, trattati con atteggiamento di sufficienza al telefono, dicono la richiamiamo tra mezz'ora un'ora ma poi ero costretta a richiamare sempre io per avere novità sulla macchina. Sono stata per parecchio tempo senza macchina un mese pressapoco senza che loro stessi fossero in grado di dirmi tempi di consegna, inizialmente 4\5 il tempo di far arrivare i pezzi nel frattempo sono passate due setitimane, poi dicono prossima settimana le diamo la macchina ma poi non era arrivato un ricambio insomma un'esperienza da dimenticare senza comprensione ed esaustività nei confronti del cliente.
Negative experience, treated with an attitude of sufficiency on the phone, they say we will call you back in half an hour an hour but then I was forced to always call back to get news about the car. I have been without a car for a long time, almost a month without them themselves being able to tell me delivery times, initially 4 \ 5 the time to get the pieces to arrive in the meantime two weeks have passed, then they say next week we will give you the car but then a replacement had not arrived, in short, an experience to be forgotten without understanding and completeness towards the customer.
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Conny Gussmann on Google
★ ★ ★ ★ ★ Unser Benz ist genau bis vor das Tor gerollt.
Diagnose: Getriebe schaden
1. Woche später hatten wir unser Auto wieder.
Wir sind aus Deutschland und es ist ein campervan. Herr Lorusso war sehr freundlich und er kann deutsch . Er hat uns alle Sehenswürdigkeiten im Umkreis von 60km aufgeschrieben die wir auch alle täglich eine mit seinem Leih Benz besucht haben. Die freundlich Art und das zuverlässige hat ihm 5 Sterne von uns eingebracht . Auch ein Lob an die gesamte Werkstatt. Gruß Conny & Uwe
Our Benz rolled right up to the gate.
Diagnosis: transmission damage
1st week later we had our car again.
We are from Germany and it is a campervan. Mr. Lorusso was very friendly and he speaks German. He wrote down for us all the sights within a 60km radius, which we all visited every day with his rental Benz. The friendly manner and the reliable has earned him 5 stars from us. Also a compliment to the entire workshop. Greetings Conny & Uwe
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Natalja van Ommeren on Google
★ ★ ★ ★ ★ Mercedes service center called Franco to ask his help for the broken window mechanism of our 13 year old Vito. After our phone call they ordered the parts they thought we would need. The next morning they checked the car and found out there was more damage to the mechanism than originally estimated. We were given the option to come back the next day at 15:00 and at 16:00 I drove away with a fixed window.
And as a bonus: As my husband got ill, Franco gave me his private number so i could call him for any extra help if needed. He also asked me to send him a postcard upon the return of our honeymoon.
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