Luxury House Vaticano

Positive point: new and renovated room, tastefully decorated. Small downside: no towel holder and they remained wet throughout the stay. The spa bath is actually a simple bathtub. Negative point: shame because the rooms are in a very dated apartment block. Difficult to find because the building is located in a sloping street, unlit at night and which does not make you want to venture there at night. far from the center on foot so take the bus. The advantage is that the bus stop is one street further. But before knowing that, you have to take your bearings. Finally, make sure you are clear on the time of arrival at the room because there is no room to store suitcases if the room is not yet free. The owner is friendly and is in good faith on the other hand his wife a little less borderline disrespectful.

- Comfortable, beautiful and spacious room, also equipped with a Jacuzzi. - Structure equipped with every comfort. - The staff (Alejandro) very friendly, helpful, caring and welcoming. - central location, 10 minutes from Piazza San Pietro - excellent value for money.

I do not understand what is luxurious !!! The neighborhood? No, The building? No, The apartment? Surely not !!! Very high rates in relation to the service (120 € per night) !!! There is a common space to share breakfasts or meals .... On the bedroom side, the bed is not top, and the headboard is changed, light bulbs, no toilet paper, lots of humidity and therefore mold on blackberries and window sills. The Italian shower ? is tinkered. The Jaccuzi is archaic the water does not flow much there is no shower it is very average. We had extremely noisy neighbors next door, and frankly it bothered us a lot. I am myself a Hotelier and Restaurateur in France and it is a service at 50/60 € max !!! So I think the owner should change the name and call it (House Vaticano) but it is imperative to remove the Luxury !!! We are rather disappointed with my partner because we expected much better .... Too bad

The location is on the outskirts of the city so easily reachable only by car, walking is not advisable. The room is very beautiful, I attach photo. Present of kitchen to share with the other guests of the apartment. Nearby there is a supermarket and places to take food. Affordable price.

To be avoided absolutely! Like everyone else, I made an online reservation for the hotel a long time ago. I am contacted by the alleged employee of the structure telling me that I have problems with the hot tub and forced to move to a similar, or rather superior, structure called the Luxury Vatican House. Once I arrived at the “structure” the contact person proceeded to make me pay the municipal taxes of the ceckin, presented the room and left. And here the tragedy takes place: Upon entering the room, I immediately notice that all 15/20 services offered in the room are actually shared with other guests. With the exception of the tub, the bathroom and the TV, everything else is shared. All the services offered are listed under the wording services in the room and the wording shared services never appears, the guest chooses the room based on what he reads and sees in the photos and it is good practice to specify everything. It should be noted that the structure is not ABSOLUTELY luxury but apart from a more or less new Ikea furniture, it has several broken shared furniture, burnt out light bulbs in the room, shutters and filthy and malfunctioning fixtures. As soon as you enter, you understand that smoking is allowed inside, the stench of smoke in the shared area (kitchen) is immediately noticeable, in short, talking about luxury is a bad word. It's more of an apartment with divided rooms. I decide to leave but first I contact booking and both the operator, very kind for another reason, after an interview with the owner and both the employee of the structure himself, inform me to leave the keys inside the room and leave without problems. He would have credited me with a refund for not using my booking. I let you imagine what I had to do on Sunday, August 15 in Rome to find a suitable structure and already here we can talk about damage. Two days later, having received nothing, I contact the booking assistance again. I reluctantly discover that the employee has made me pay the checkin twice and that a non-presentation procedure has even been forwarded to the ceckin with a penalty for non-presentation. Surreal fact or something else? ... I think more else! Conclusion of the affair, currently I have been reimbursed for the price of the booking after a hard line followed by the booking operators towards the managers of the structure, I await the refund of the 2 paid checkins. Be very careful because they will always waste time saying that they have to interface with an alleged owner of the structure who is always unreachable, they communicate only by phone and never by email, they reassure you by saying that everything is ok but then they do something else, the employee is insistent in doing the ceckin as soon as possible while knowing your arrival time. Fortunately, the booking operators are honest and understand how to interface with these "gentlemen". I am sure that in the future there will be some stances on these incorrect "gentlemen" and I hope they have the good taste not to respond to this review. There are no excuses or misunderstandings for the actions taken by the "employees" of the structure. They have no idea what a "luxury" facility is, how to interact with customers and what is more serious, they fail to specify the real situation within the structure which is more than anything else a shared apartment with shared, dirty and malfunctioning services. Admitted and not granted that for real technical problems they were forced to move us from one structure to another, I want to point out that this is already a disservice and anyone who would expect to be reforested as quickly as possible and receive an apology about it and NOT be taken around and having to contact the service center for the umpteenth time, also receiving nasty surprises. I strongly advise against the structures not only for the location, not only for the surprises within the structure described poorly but for the voluntary actions by the managers.