Linea Casa snc

Competitive prices for deliveries

Excellent products and after sales assistance

Unpleasant experience. With my partner, about two years ago, we bought 4 sliding doors and one armored door. Good quality of the doors, but too many defections. 1) delivery times postponed by 20 days; 2) at the time of assembly, we found that the kitchen door had been inverted with that of the living room (glass). Too much insistence to take on these doors (wrong for their negligence). Obviously when you pay, you want what you choose. Waiting times for correct doors 2 months. 3) A few days ago, we had to call the locksmith because the security door (for some time) bounces and does not close properly because it has been mounted incorrectly. We are sorry because they have created so many inconveniences. Not recommended.

Contacted in March of last year, they came in April to take the measurements of the windows in my apartment and those of my parents. In all three apartments. The windows of mine were assembled in October, including covid, various delays, the completion of the works has been postponed to the beginning of the year. There is, for heaven's sake. What I liked least is the way they work and treat the customer: 1) A three-leaf window (2 +1) has been mounted staggered with respect to the opening of the shutter with the result that opening the frame and shutter becomes cumbersome as well as unsightly as there is the upright in the middle (error of whoever took the measurements ... and to say that he came twice to take them ...). 2) The frame of a door was wider than the old one, with the result that to get it back it was necessary to trim the piece of ceramic skirting board. Instead they first sawed the wooden frame on one side (kindergarten children's mistake). They could at least have asked. 3) During the assembly of the upstairs window a hammer slips out of his hand and falls down (from the second floor), right in front of my garage door. I don't dare to think what would have happened if he had taken someone (the children pass by there). Owner's Response: Has it happened now that we can do it? I believe it is part of the rights of every customer to report their satisfaction as well as the things that are wrong, but after so many phone calls and occasional responses I got tired. So I solved it at my expense. Making mistakes happens to everyone but you should have the decency to remedy your mistakes instead of disappearing (to date I have not resented them). It is true that with tax deductions you pay 50%, but the problem is that with the discount on the invoice you pay first and when you pay first, the supplier always has a different step than those who have yet to collect and I tell you this. from personal experience. Honestly, after having him change the fixtures for three apartments, I expected to receive a different treatment.