iRiparo | Riparazione smartphone – Prato

Efficient and kind! Thank you

Very kind and helpful reception. As for the technical part, I found them very professional, attentive and scrupulous ... The very advantageous and honest price ... I highly recommend them !!!

Very good and super fast !!!!

I had to replace the smartphone battery. Friendly and knowledgeable staff. I would have preferred to get the phone back in the evening but for a logistical error I got it back the next day. Price in line with what I expected. Very satisfied.

I enjoyed the gold well done respected times

Very kind and competent staff !!

PROSOPEA: I go to the shop on 09/21 because my phone was restarting continuously, welcomed by the girl in the shop I explain to her why I went and I tell her that on the internet I had read that the cause could be the battery but I was not sure , after the question "how old was the phone" (4 years) he tells me that it was certainly the battery and checking the pc he tells me that the cost would have been 79 €. - I naively trust-. The phone was supposed to be ready on the 24th, I don't get any news, I call on the 25th and they tell me that I should have gone in the afternoon and so I do. When I get home I try the phone and the problem comes back after two minutes, so the next day I go back to the shop and explain to the same girl that the problem is not solved, the solution? "reset it and you will see that everything starts again, the tests went well!" (cit.), problem is not solved, on the same day he tells me that the technician had found signs of humidity on the glue that seals the phone. Was I notified when the phone was being worked on? NO, tell me could another cause of my problem be? NO. Monday 28/09 I go back to the shop, there is another girl and she recommends me to return on 30/09 because I would have found the technician (and owner) from 10 to 12. I return, therefore, on Wednesday after calling to find out if the technician was there "Yes, we will arrive at 10.30", at 10.45 I won't leave the phone anyway. I ask for news and ask to speak with the owner, after a long time I can talk to him. Surreal phone call, Mr. speaks for 1min, where he calls me a liar saying that I had come for a simple battery change, agreeing with the girl who had made the acceptance. I don't answer straight away and explain to them what happened the first time (and now the last) that I went to them. This Giorgio tells me "eh but you signed the paper that the girl gave you, and it says" change the battery "and I say" true, but it was she who told me that the problem was that "- him: "she can't make the diagnosis" and I: "well she did!". Highly dissatisfied and offended for the liar I told him "take back the battery and give me back the money" he tells me NO, I tell him "I pay you the battery cost 30 euros and you make the difference", he: "NO the battery costs more (try to see how much it costs, I'll tell you the original 29.90 €, you don't know why he pays it 50 euros), then he proposes to send it to Milan at his expense and if it had been a welding problem he would have paid him, exhausted I accept. Promised delivery 7 working days, arrives after 15 days not repaired, diagnosis made in Milan NEVER SEEN. From the tracking received via email from the Milan assistance I see that the product was in Prato, I call the shop and the girl tells me that the mobile phone is still in Milan to do the TEST, yes but which ones ?. I explain that I can see the processing status and magically speak with the owner the next day. After 10 minutes of calling, really exhausted, offended and unmotivated, I accept the solution of getting back 80 euros for processing and 60 euros for the phone (it started at 20), all only if I had the receipt and we remain until 21/10 I would have gone to the shop where I would have found him and he would have also given me the unusable motherboard ("for honesty" cit., here there was everything except honesty) Wednesday 21/10 I arrive at the shop, I find the famous girl who diagnoses because "she has been working in the shop for 4 years and has never made a mistake" cit from the owner, and I tell her that I have to get the money and the motherboard 'email where I enclose the receipt and agreement with the owner), he knows nothing about it, calls the owner, hangs up looking for something on the agenda, finds nothing, calls the owner back, looks in another place and finds the folder, we were left for 140 euros , BUT it does not end there it tells me I am 139 €, I do not fool I give her the euro I take the motherboard (without identification, why?) And I leave. Ah the owner has not arrived, he has not put his face there. NEVER AGAIN - INCOMPETENT - HUMILITY AND CLIENT PROPENSION ZERO

I went to this shelter point to solve a problem with my cell phone. I took charge of the phone, in the evening at 19.00 in the morning at 9.30 I was contacted, I was explained, the problem, the cost of the intervention, received my consent at 12.00 on the same day, I was delivered the phone. Professionalism, speed, and excellent value for money, convinced me of the quality of the service, and what can I say, I need the phone for work, and I have not been penalized, with such a fast service. Thank you very much for the excellent service of all the staff.