Intesa Sanpaolo S.p.A.

Competent and very kind staff. A problem created by another branch that had given us a partial procedure, with great rudeness and superficiality, causing us economic loss and great waste of time, was solved within 24 hours.

A single cashier open for non-current account holders and more than half an hour of waiting before not one but two customers pass by. Bad I had to go and won't be back

To change a check for a week bhuuu but how are you ???

Today, November 28, I went to the branch around 3.15pm to exchange a simple 80 euro check bearing the logo of the same bank and paying Unipol insurance. After regularly presenting the documents, the young lady invited me to write the date on the check and sign it on both sides. After a few minutes the surprise: for an elusive error of the system linked to my profile they could not exchange it! I was shocked by the lack of interest of the staff, in particular the lady at the counter who got up and started talking about something else with her colleague while my practices were still on her desk. No solution proposed if not "go to another bank", no sign of empathy, the young lady only knew how to say "we are closing". I stayed with the check in hand already signed with date and a lot of bitterness. I do not recommend this bank and this branch to everyone.

totally inefficient staff, with no desire to assist or work. Mileage files since the morning. Impossible to book for an appointment, they don't answer the phone. Better to change branch for those who have not already done so.

I make a small premise, when I went to the branch I always found a courteous and helpful staff. But when I have to ask simple questions that could very well be asked on the phone I don't get an answer. I will have called a dozen times (obviously having first searched both on the site and here the opening hours) but either he told me that it was closed (I repeat that on the site he said it was open and for more than half an hour) or it rang without that no one answered. I would therefore ask, in case the time on the site was wrong, to correct it in order to avoid similar inconveniences.

I'll tell you about my experience because it will surely be useful to you: it was the first time I was applying for a mortgage. I needed a loan but, given the low rates, the director suggests we take out a mortgage. Availability and kindness to the maximum. Online simulation ok, practice starts. From this moment the NOTHING. They hardly ever answer the phone, they don't know how to give us any information, the weeks and months go by. Finally the SMS for the appraisal arrives, we therefore await the call of the expert, ZERO: we call the bank after 2 weeks and CASUALLY discover that a document was missing (read "they forgot to send"), we send it and silence again. We go to the bank and we discover that they were BINING our file because they had not received the document from the branch !!! The file starts again, the expert comes, the appraisal is fine. We await the investigation, the director reassures us (he tells us that having asked for a low percentage compared to the value of the house, it is very likely that they will accept it). In all this we had to ask the owner of the house to move the deed 3 TIMES. After a thousand phone calls, in the last of these, which I had to make I receive the refusal from the director. Without many explanations, months and months of dreams, expectations and nervous gastritis cleared in 20 seconds. We didn't even have time to look elsewhere. We know that banks are completely inhumane, but here they play comedy too! Bad! I would have preferred a cautious separation from the beginning, because a mortgage for a young couple is not just money but the beginning of a new life.

Up to now I haven't had any problems, apart from waiting ... cmq I remember that I was better when Consuelo was there, very kind, helpful, lovable .... now I can't find her anymore ... ?