Intesa Sanpaolo S.p.A.

suddenly the contact person who should be your consultant changes and the new one is nowhere to be found, a ghost

I am a loyal Intesa (since it took over from Ubi) and since my consultant Luca Mostacci arrived in this branch, I have followed him calm and happy; in fact, with him I have always solved all the paperwork with an email and everything is simpler; his colleagues are also kind and helpful.

Hello, I have been requesting my statement via PEC for several months and despite the reminders I have never received a reply. Obviously the request is due to the fact that I cannot access my customer area because I have changed banks. Non-existent service! Now I remember why I changed bank .. Gentlemen, the request was made on 18 June 2021, we are on 27 October 2021! The more I think about it, the more I am convinced that Intesa San Paolo is to be avoided, too bad ..

Virtually impossible to make an appointment or communicate on the phone; leaving numerous messages on the answering machine, no one ever called back. Presenting myself directly to the branch, they did not allow me to do what was necessary, because they told me that I had to make an appointment!

When you arrive at the entrance to the bank, you find yourself in front of ten people. An elderly gentleman, at the door, with a stern and rough frown blocks the entrance. You have been a customer for fifty years, you wait patiently in line to be able to enter. After a quarter of an hour, in which nothing happens, you worry and ask if something has happened inside if they will resume calling if they are on lunch break, ?? it's 12.15 That gentleman at the door, at this point you have understood that it is he who holds the power and you are in his hands he replies in a hasty way to rest assured that it is not my business and that when your turn comes he will let you in. I feel uncomfortable, I change position I just have to collect the credit card. A nice lady on the phone told me to drop by after a week and so I'm doing. I see from the outside my counter where I have to go. A standing gentleman and three employees. I think it is a very difficult case because after another quarter of an hour nothing happens. I decide not to give up. After half an hour, more than an hour has passed since my arrival, I manage to reach the counter .. I am composed, standing, in silence. The lady is doing something. Appearance. Finally in a kind way he asks me ... tell me ... I came to collect my credit card. Tell me my name ..... sorry ... it hasn't arrived yet. Thank you ... very kind ... I go out ... maybe before I leave it is mey who also greets the sheriff .... you never know .. after all I have to come back next week ..