Intercasa Arredamenti

ATTENTION TO BUY FROM THEM AND ASSISTANCE: I bought living room and bedroom in 2020; I have requested a guarantee intervention on the guides of the living room furniture that have sold. They asked me for several supporting tests (rightly so), rightly they sent the technician who intervened on the guide by disassembling it and realigning it. At the end of the intervention they showed me the invoice. I find it hallucinating, under warranty, to pay for an intervention on a piece of furniture (which I certainly cannot take apart and bring to them); they say that it is their internal practice but when I requested the intervention no one has ever mentioned payments or anything else (among other things, this type of payment is not present on the sales contract). Pay close attention with them when buying POST INTERCASA COMMENT UPDATE: Excuse me; now he speaks of "right to call", but in the phone call we had; you yourself told me that assistance (on a product already delivered defective and replaced once; therefore with identified and well-known problems) in the first year of warranty does not involve any cost while I had to pay because I called you in the second year . Now, this possible right either always exists or never exists. It is not a justification that your transporters / fitters are not your employees and that you therefore leave it to them whether to get paid or not. Serious assistance, during the warranty period, covers everything (invoice attached); also because, taking his examples; a customer, in the event of a problem during the warranty, cannot disassemble the boiler or washing machine and take it to the shop (it is not the customer's fault if the product has defects). I advise those who bought from them to take action within the first year of warranty if you notice problems on the products, at least you will save unnecessary expenses (always if they do not change their "internal practice"); and to new buyers to have everything written on the contract given their lack of transparency that I found myself facing. As mentioned in the call, the cost is not the main problem, but precisely the lack of transparency since my first email (24/12/21), to continue with subsequent calls to finish the assistance intervention (23/02).

Bad experience.I will never shop at this shop again. I bought a living room furniture and when it was delivered to me I noticed that a part of it was damaged. replacement, the unprofessional assistance office operator phoned me today and informed me that the administration cannot replace the damaged part and therefore I have to keep it that way. So I bought a new piece of furniture and it is already ruined money thrown away I do not recommend buying in this shop

Bad experience in this furniture factory I put only one star because you can't do less. The seller Paolo really incompetent Purchased a NEW kitchen around July delivered in October and mostly with missing kitchen details, damaged doors and wrong measurements. If I kept the old kitchen it was much better. Really bad editing. Assistance not received in a nutshell NOT RECOMMEND !!!

I have known this furniture factory for some time, many of my relatives have bought different furniture. Very positive experience; I was followed from A to Z. Very competent interior designer and in addition he gave me lots of ideas for the kitchen and the living room (obviously bought from them). Recommended for those who want a home that DIFFERENCES in style and quality.

Overall I am very satisfied. I bought a bedroom furniture ready for delivery. They anticipated the delivery by 3 days knowing that I was very urgent. Perfect fit. The team was punctual, precise and despite a great difficulty in assembling the furniture they were able to do an excellent job. Well done

Zero rights for customers, to sell they are good, suitable for sale very good and available but there is no exchange / return policy! What has been on the market for many years now, I bought a piece of furniture (stool) that, taking home, I saw that it cannot be combined with the environment of my home, the next day I went back to create color or take another product ... it has been said that withdrawn goods never come back absolutely do not change them or return them a company policy !!!!! For years now, wherever you go, this consumer right has existed. You have to be very careful when buying. I was not happy

Bad experience in this furniture factory I think the photos speak for themselves In short Ordered from the seller Paolo a kitchen around July arrived in October with missing pieces and totally wrong measurements. Bad assembly and non-existent assistance. I wanted to give a lower judgment but it doesn't exist. Obviously I do NOT recommend.