Hidroklima - Assistenza Caldaie Baxi Di Palmas Davide Snc - 19

You are the best!

Serious and reliable company

Excellent punctual and fast service

Excellent competence, top service

Great! Fixed the problem on the phone for free.

Very professional, precise and organized

Shameful and thieves to the limits of endurance. It all started on 5/25/20, the date on which they made the annual boiler maintenance (€ 88) with smoke control which then did not have to be done. Exactly 10 days later, on 04/05 the boiler goes into error (electronic board) which, among other things, had been changed in 2019 at the minimal cost of 190 €. At the exchange of the card they did not find the invoice of the previous one which was under warranty and they made me pay both intervention and new card with the threat of removing the replaced card (the class blow). After a few days they found the invoice and refunded only 166 € of the 245 € costs for the intervention. It does not end here . After 1 week the boiler goes into fumes error, and on the phone the grumpy receptionist tells me to clean it by myself because they don't send the technician for these things (normal that you ask a "premium" customer to do things on his own?) (Yes , I have not specified that I became a premium customer with a one-time fee of 80 € to receive discounts and priority in assistance, never had) cmq not to hear them anymore I clean it myself and actually the problem is solved until today in which it occurs again again. I call several times but never answer anyone, I call with another number and they answer me saying "good evening hidroclima" but as soon as I introduce myself, he tells me that he is not in the office. Among other things several times I asked to speak directly with the owner without ever succeeding. In short, what else should I add? Seriousness and professionalism of Mr. Palmas and his trusted collaborators. A guarantee if you want to give money to incompetent people. Tomorrow I will update you on the account they will introduce me.