GAERNE S.P.A. - 81
4.2/5
★
based on 8 reviews
Contact GAERNE S.P.A.
Address : | Via Caldiroro, 81, 31010 Coste TV, Italy |
Phone : | 📞 +999 |
Postal code : | 31010 |
Website : | http://www.gaerne.com/ |
Categories : | |
City : | Coste |
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Giorgio Pedrazzi on Google
★ ★ ★ ★ ★ Ho avuto un problema di misura , con i cinghietti dei miei GX1 , risolto brillantemente da Gaerne.
Ringrazio per la solerzia e la professionalità. Il prossimo paio di stivali da enduro sarà sicuramente Gaerne
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I had a measurement problem with the straps of my GX1s, solved brilliantly by Gaerne.
I thank you for your diligence and professionalism. The next pair of enduro boots will definitely be Gaerne
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giovanni guadagnini on Google
★ ★ ★ ★ ★ In ottobre 2016 ho acquistato in web un paio di stivali da moto Gaerne. La settimana scorsa si è staccata una suola. Deludente l'assistenza "Gaerne" che in sintesi, nonostante la mia vicinanza alla loro sede (15 minuti), accetta contatti solo da negozianti. Quindi: trova quello che lo fa e affronta le eventuali spese. Soluzione: ho portato lo stivale da un calzolaio che con pochi euro ha incollato la suola.
In October 2016 I bought a pair of Gaerne motorcycle boots online. One sole came off last week. Disappointing assistance "Gaerne" which in summary, despite my proximity to their headquarters (15 minutes), accepts contacts only from shopkeepers. So: find the one that does it and face any expenses. Solution: I took the boot to a shoemaker who glued the sole with a few euros.
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luciano battan on Google
★ ★ ★ ★ ★ Ringrazio Gaerne e la sig.ra Karin del commerciale per essersi preso a cuore il mio problema e averlo risolto piuttosto velocemente e senza nessuna spesa.
I thank Gaerne and Ms Karin from the commercial for taking my problem to heart and solving it rather quickly and without any expense.
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Carlo Rossotto on Google
★ ★ ★ ★ ★ Un ottimo servizio post vendita su stivali SG12. La professionalità si dimostra quando capitano dei problemi. La calzata per me ottima è una cosa personale e non è stata una sorpresa, ma il servizio fornito successivamente è stato oltre le aspettative, grazie
Great after sale service on SG12 boots. Professionalism is shown when problems arise. The great fit for me is a personal thing and it was not a surprise, but the service provided thereafter was beyond expectations, thank you
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micoli andrea on Google
★ ★ ★ ★ ★ Meriterebbero una stella in più per la loro disponibilità.
Ho contattato il loro servizio clienti, riguardo ai ricambi delle scarpe da mtb, che non erano diponibili dai rivenditori, e sono stati squisiti.
They deserve an extra star for their availability.
I contacted their customer service about mtb shoe replacement parts, which were not available from retailers, and they were exquisite.
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Frederick Malouf on Google
★ ★ ★ ★ ★ I had some Gaerne Urban Boots bought as a gift between 1-2 years ago. Not used much, but zip failed. I had no receipt but my go-to store MCAS agreed they weren't used much and put forward a goodwill repair. Despite being inside the 2 year warranty, they wanted a receipt. I couldn't get one and did say they were a gift. Regardless, Gaerne Italy said it is up to the distributor if they will honour and exception. The head company did not want anything to do with it.
So, a lead company didn't want to back up their product and left it to a distributor, Casson's Australia, who couldn't see pad the fact to get a pair from head office to replace them.
I finally found an honest shoe repairer independently of the recommended ones by dealers of which home could actually fix it. Then I'm going to sell them. Stylish shoes, but no honour. Goodbye Gaerne.
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Markus R. on Google
★ ★ ★ ★ ★ Great looking cycling shoes. Perfect fit and very comfortable. Top quality handmade in Italy at Gaerne's factory! Love my Carbon G. Chrono+ shoes.
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Стас Нагорнюк (neon850) on Google
★ ★ ★ ★ ★ I have been trying to order shoes for myself for 3 months, but the size could not be chosen according to your dimensional grid. because when ordering size 45 I received shoes with an insole of 29 cm instead of 28 cm. Now they came in my size, but the left shoe is sewn slightly crookedly. you can see everything in the photo. this makes it unpleasant to wear. I’m already tired of all this, and I don’t want to hear suggestions that I should send them back again and have them changed to me. it will take a lot of time and effort. I ordered shoes on the bike discount website. I am not pleased that such a well-known company can make such mistakes. When buying shoes for 150 € I thought they would be perfect.
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