Explus

4.6/5 based on 8 reviews

Contact Explus

Address :

Via Elisa, 45, 55100 Lucca LU, Italy

Phone : 📞 +987
Website : http://www.expluslucca.com/
Categories :
City : Lucca

Via Elisa, 45, 55100 Lucca LU, Italy
D
David Pieroni on Google

persone eccezionali, servizio di alto livello e spedizioni in tutta sicurezza.
exceptional people, high level service and safe shipping.
P
Phil Kiwi on Google

2nd Review modified After new services: My first impression after xmas experience was really bad and I wrote: "Go for DHL or FEDEX or Poste italiane, they ship quicker." After new expeditions I have to give more credit to this activity cause I had a box in 3 days and another in 1 day. Mia prima esperienza: 1) Hanno garantito la consegna in Germania in 5 giorni lavorativi. Ne sono passati 10 ed il pacco non è giunto a destinazione. La tracciabilità online lo segna in transito dai ieri verso la destinazione finale. Ho chiamato per chiarimenti, ma non rispondono al telefono, malgrado il negozio risulti aperto. Nello stesso periodo ho inviato sulla stessa tratta con successo un pacco tramite DHL e ne ho ricevuto uno tramite FEDEX. Gli imprevisti capitano, ma non si dovrebbe promettere ciò che non si è in grado di mantenere e quantomeno scuse verso il cliente o un rimborso. Consiglio caldamente di rivolgersi altrove. Persino le poste sono migliori. --- Questa la mia prima esperienza nel periodo natalizio per la quale ho lasciato una stella al servizio. Seconda e terza esperienza: 2) Circa due mesi dopo mi sono arrivate altre due spedizioni, una in 3 giorni ed una dopo 1 solo giorno. Dato che mi è stato chiesto dal titolare se potessi cambiare la mia recensione sono qui a modificarla. Considerata la pandemia, gli scioperi e le responsabilità non legate al servizio ho deciso quindi di passare da 1 stella a 4 stelle. Non salgo a 5 perchè il disservizio sotto natale c'è stato (mentre altri pacchi sono arrivati da altre compagnie). p.s. La persona che ha usufruito del sevizio le farà avere i dati per il rimborso.
2nd Review modified After new services: My first impression after xmas experience was really bad and I wrote: "Go for DHL or FEDEX or Poste Italiane, they ship quicker." After new expeditions I have to give more credit to this activity cause I had a box in 3 days and another in 1 day. My first experience: 1) They guaranteed delivery in Germany in 5 working days. 10 have passed and the package has not reached its destination. Online traceability marks it in transit since yesterday to its final destination. I called for clarification, but they don't answer the phone, even though the shop is open. During the same period I successfully sent a package via DHL on the same route and received one via FEDEX. The unexpected happens, but you shouldn't promise what you can't keep and at least an apology to the customer or a refund. I highly recommend looking elsewhere. Even the stakes are better. --- This is my first experience in the Christmas period for which I left a star in the service. Second and third experience: 2) About two months later, two more shipments arrived, one in 3 days and one after only 1 day. Since I was asked by the owner if I could change my review, I'm here to edit it. Considering the pandemic, the strikes and the responsibilities not related to the service, I therefore decided to go from 1 star to 4 stars. I do not go up to 5 because there was a disservice under Christmas (while other packages have arrived from other companies). p.s. The person who used the service will send you the data for the reimbursement.
J
John Boumenot on Google

Great service and prices excellent customer service
C
Christopher Wacenske on Google

Very good service.
A
A Lassche on Google

Extremely professional! Great company. Gaetano, thanx for all your help and quick responce. Regards from Holland
D
DRS on Google

Extremely fantastic professional service beyond anything I have experienced in this country. Gaetano was able to ship an item to the USA confirmed it with DHL to ensure no shipping delays. No one else even the big named shipping companies would ship for us with return BUT EXP+ DID. Thanks, Gaetano (expluslucca.com)
N
Ninja Mom on Google

Gaetano is the best! You can trust him to ship your precious stuff from your travels in Italy! He also has good wines, olive oils, balsamico from the producers in Tuscany direct! ????? From Southern California
R
Roark Herron on Google

Recently, we had several pieces of lugggage and a bicycle sent to Lucca, Italy and contacted Gaetano at EXPLUS which is a local shipping and receiving service here. As we weren't here when these items arrived we used EXPLUS as the address destination. It went perfectly. Gaetano, the manager, was great. He communicated with us through the entire process, seemingly at all hours of the day and evening. The goods arrived safely, and when we arrived, Gaetano had his assistant Leonardo promptly deliver the items right to our door and into the apartment, 40 steps up in the building. It couldn't have gone any better and the pricing was reasonable. I highly recommend EXPLUS.

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