Doc Pellet

Good evening, I bought 3 pallets of pellets for a structure of elderly people and they told me that by mid-October the pellets would arrive, but nothing has arrived today. I have made many calls but every time nobody knows anything and they tell me that the pellet will arrive next week. I also went to a shop that the website says is located in Piazza Aldo Moro 10 in Cerveteri but instead of pellets there was a pastry shop. The guys who answer the phone can't give me an explanation for that either. Now I will make a complaint and also call the hyenas hoping to make the manager pay dearly for all this who does not understand that there are people who make sacrifices to order pellets and elderly people or children who are in the cold because of a scammer! Now I will also ask for a refund but I think it will never arrive !!

unfortunately, like many who have written, I too find myself providing a strongly negative review. it is the first time that I have ordered pellets with this company, paid in the summer with the promise that the material would arrive by September, after several calls from me, and I stress from my part, the delivery date is continuously moved, until it arrives at the end of October. as of today, November 7th still nothing ... I had specified that I had a baby girl at home and that I urgently needed pellets, on the phone I was told that due to bad weather many vehicles were blocked, but this excuse does not hold up. my pellets should have arrived in September. there was bad weather in September ??? if the company has other problems it is clear and refunds all the money paid. but it is still not enough, having all of us bought the pellets well in advance, even if you had to give us back the money spent, we would not be able to find elsewhere the offers that we would have found in the summer, so you should also reimburse us for the damage. but you have been clever, you have clearly specified in the contract that the company does not assume responsibility for any delays. working in a law firm, I will see how to get what I am entitled to ... if anyone is interested in a class action contact me on facebook. ps. you will not find my name because the order was placed by my husband. pps. why don't you tell us what the real problem is? you are doing bad publicity, people will read these reviews in the next few years and your business will have a steep decline. it is not convenient for you, at all, tell us the truth, repay us for the money spent, the more the damage at least you will have a semblance of honesty and correctness.

Purchase made on August 28 with bank transfer payment. Delivery guaranteed by October 15th and instead continuous slippage for different reasons. They seemed professional, competent and precise .. unfortunately we can no longer wait for delivery and we are forced to go elsewhere without being able to take advantage of more pre-season offers ... a nice economic damage.

Ordered on 26.06.2018 delivery after 60 days? I received a call that my order was ready in September and that they would contact me for delivery. In mid-September they tell me that they have not called them and that the deliveries will start from 10 October I call back in mid-October delivery from 28 30. I recall the delivery from 5 to 7 November today I am told that they will call me tomorrow for the delivery day. withdraw from the contract but the restriction is in 30 days and I honestly do not have 467 to spend (even missing the opportunity to pay).

I placed the order in September with delivery within 45 days, I called several times but each time due to vehicle stops at the crossing point, storms etc., etc. the pellets were late, they told me that by November 16 there would be the delivery, still nothing. today 11/16/2018 I tried to call the company but the operators have been replaced by a pre-recorded voice. I would say that the review is very bad and I will endorse any class action you want to undertake.

Unfortunately, the list is getting longer. The cold has arrived but not the pellets. On Saturday 3 cm I received an email with which docpellet offers me the refund of the advance payment on 12/04/2018 for the purchase of 3 pallets and at the same time correctly offers me the same price paid in the pre-season in case the pellets was available again. I replied by providing my IBAN again to get the immediate refund, knowing that the pellets are urgent to heat the house and I didn't want to wait any longer. I am following daily phone calls to get news on this transfer but the call center is always busy. What can I say, I wait for this problem to be released urgently because it seems to be caused by the adverse weather conditions of the last week which forced the vehicles to remain stationary. I wonder from April to the end of October it was not possible to get the pellets to Italy? even if not all together, but at least to guarantee with certainty buyers like me who paid in the first months of the year and who now also find themselves in difficulty due to having to further support an outlay of money to purchase more pellets. I await an immediate response from you on the reimbursement proposed by you to give me the opportunity to have the sum to immediately buy the pellets (at this point from another dealer). Regards

I also ordered two pallets of pellets on August 6, 2018. To date, no news of delivery or arrival of the material. Despite telephone contacts and e-mails sent, no one can provide information on the delivery and refund that I have requested. I am willing to take a class action. let me know. Thank you

Hello, I ordered and paid for four pallets of pellets by credit card on 9 August with delivery in 60 working days. Those responsible have disappeared and I have not received even a lot of pellets. After the registered letter for the refund, it was returned to me, the recipient does not exist. Tomorrow I will go to file a fraud report. They organized this scam well for two years they behaved in an exemplary way, the third year strong of the trust of the people and the many orders they completed the scam, really great pieces of .....