Brennercom AG
3.2/5
★
based on 8 reviews
Contact Brennercom AG
| Address : | Via Antonio Pacinotti, 12, 39100 Bolzano BZ, Italy |
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| Phone : | 📞 +9888 | ||||||||||||||
| Postal code : | 39100 | ||||||||||||||
| Website : | http://www.brennercom.it/ | ||||||||||||||
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| City : | Bolzano |
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Hannes Kronbichler on Google
★ ★ ★ ★ ★ Schlechter Kundendienst; öfters Netzausfälle; nicht zu empfehlen!
 Poor customer service; frequent power failures; not recommendable!
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Sergio Filippi on Google
★ ★ ★ ★ ★ sento tutte le mattine la pubblicità alla radio meglio che investite il denaro in servizio e non in pubblicità
I hear advertising on the radio every morning, better than investing your money in service and not in advertising
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Georg Steurer tharerwirt on Google
★ ★ ★ ★ ★ Nach zwei Mails und 4 Telefonaten konnte ich, im Grunde eine der einfachsten Sachen der Welt (Bestellung von 5 Telefonen für eine Telefonanlage mit abgeschlossenem Wartungsvertrag) bewerkstelligen. Leider sind die Telefone von Bozen bis in Pustertal mehrere Tage unterwegs. Service ist bei Brennercom keine Tugend, leider. Die 5 Sterne Bewertungen werden sich sicherlich die Mitarbeiter gegeben haben. Im 21. Jahrhundert und im Digitalzeitalter eine Unmöglichkeit.
After two emails and 4 phone calls, I was basically able to do one of the simplest things in the world (ordering 5 phones for a telephone system with a maintenance contract). Unfortunately, the telephones from Bolzano to Val Pusteria are on the road for several days. Service is not a virtue at Brennercom, unfortunately. The 5 star ratings will certainly have been given by the employees. An impossibility in the 21st century and in the digital age.
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Walter Mayrhofer on Google
★ ★ ★ ★ ★ Dieser Laden verdient sich nicht mal einen Stern! nach mehrmahligen Anrufen über die Hotline mehrere Stunden verloren, dann antwortet ein völlig ahnungslosser Typ der in keiner Weise weiterhelfen kann! Dann nach merhmaligen Terminabsprachen und Einsatzvereinbarungen, allesamt vergessen, nicht wahrgenommen bzw. Stunden später telefonisch kontaktiert worden.... einfach nur inkompetent vor allem in der Kommunikation das eigentlich das Fachgebiet von Brennercom sein sollte!!! Einfach unproffessionell bis zum Geht nicht mehr!!
This shop doesn't even deserve a star! lost several hours after multiple calls to the hotline, then a completely unsuspecting guy answers who cannot help in any way! Then after several appointments and deployment agreements, all of them forgotten, not noticed or contacted by phone hours later ... just incompetent, especially in communication, which should actually be Brennercom's area of expertise! Simply unproffessional to the point of no longer !!
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Jennifer Kofler on Google
★ ★ ★ ★ ★ ein Stern ist noch zu viel! Telefonischer Kundendienst eine absolute Katastrophe, uns wurde nach 4 Tagen ein Techniker geschickt der einfach das Modem aus und ein schaltete und wieder ging! schrieb sich 150km Fahrstrecke auf obwohl es nur 90 sind und einen Tag später gab es schon wieder Schwierigkeiten mit dem Modem!
one star is still too many! Telephone customer service was an absolute disaster, a technician was sent to us after 4 days who simply switched the modem off and on and left again! wrote down 150km of driving distance although there are only 90 and one day later there were problems with the modem again!
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andrea less on Google
★ ★ ★ ★ ★ Ho inviato il nuovo contratto fibra il 28.9.21 (sono già cliente!) ma però a oggi non mi è ancora arrivato il router e e di conseguenza neanche il tecnico a installare la linea fino dentro a casa. Dopo 4 settimane ho più volte telefonato all'assistenza commerciale per avere notizie e chiarimenti ma le varie operatrici telefoniche (molto gentili!) mi hanno sempre detto la stessa storia e che ciò che questo ritardo è causato dall'assenza di router da parte di brennercom per dei ritardi nella consegna da parte della Cina che gli produce. Sono ormai passate quasi 6 settimane, quanto devo aspettare? Assurdo! E poi perché al primo operatore telefonico a cui mi ero rivolto per avere informazioni prima che mi inviasse i moduli del nuovo contratto da firmare e rinviare, non mi ha avvertito di questa situazione? Avrei potuto accettare o meno questo lungo ritardo oppure optare per altre alternative. In questa maniera la cosa mi è stata imposta senza la mia volontà ed ora sono di fronte a un grosso disguido senza avere la certezza di quando tutto si risolverà al più presto ! Poco serio da parte di una ditta come Brennercom di cui sono cliente ormai da tanti anni, sto' valutando di recedere tutti i contratti stipulati per rivolgermi ad altro operatore!
I sent the new fiber contract on 28.9.21 (I am already a customer!) But to date the router has not yet arrived and consequently not even the technician to install the line up to the house. After 4 weeks I have phoned the commercial assistance several times for news and clarifications but the various telephone operators (very kind!) Have always told me the same story and that what this delay is caused by the absence of routers by brennercom due to delays in delivery by the China that produces them. It's been almost 6 weeks now, how long do I have to wait? Absurd! And then why did he not notify me of this situation to the first telephone operator to whom I had contacted for information before he sent me the forms of the new contract to be signed and returned? I could have accepted or not this long delay or have opted for other alternatives. In this way the thing was imposed on me without my will and now I am faced with a big mistake without being sure of when everything will be resolved as soon as possible! Not very serious on the part of a company like Brennercom of which I have been a customer for many years now, I am evaluating to withdraw all the contracts stipulated to turn to another operator!
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Adriano De Cicco on Google
★ ★ ★ ★ ★ Powered by Nutanix!
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cesare bosi on Google
★ ★ ★ ★ ★ Top Team Top Connections :)
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