Bottega Verde

Excellent service, kind and competent without the usual intrusiveness of orders. Wide range of organic products. Simply great .?

I am sorry to make this report but it is not the first time that the orders from the shop in Rome - Viale Libia- behave badly. Usually I step on it but tonight 15 minutes before closing they didn't want me (and another lady after me) to come in ... I understand the situation but I had come there on purpose to buy some things! A walk of almost an hour with the mask on for nothing. We have been told with such rudeness that I will make an online purchase in order not to give more money to the peasants. If possible I would have given 0 stars.

Shop with courteous and competent staff and very kind compliments this morning I found a very patient and prepared saleswoman who gave me excellent advice very satisfied I went out

I have been a loyal customer for years and super respectful and understanding of the Anti-Covid regulations but it is not really acceptable that customer service times have become as slow as that of a snail. Even before, in the Viale Libia store there was the very nasty habit of getting lost in chatter too much and slowing everything down, but now that there can only be one order and that you can enter three at a time, everything becomes eternal. This Saturday afternoon I stood in line outside the shop for 45 minutes and luckily it was good weather. If there are restrictive rules on entry, you have to make a move, you cannot keep customers in a disproportionate amount of time between chatting, products to be evaluated and so on. Both customers and staff need to have respect for those who wait and make a bigger move. Because a bit of waiting is one thing, but eating all afternoon is hallucinating: two girls behind me have also left because they rightly had urgent commitments. Customers are lost in this way and when it is pointed out to the saleswoman, she also replies "I don't care", with rudeness and as if asking to do a little more quickly was an abstruse thing. Among other things, the rules on how many people to let in make them respect a little when he turns them around because then as soon as there are a couple who don't give a damn highly, he doesn't say anything anymore. I find the service greatly deteriorated, change the order at the point.

On the afternoon of Sunday 11/28/2021, long before closing time, I entered the shop with a friend of mine, intending to buy a product. After choosing, the order, who in the meantime had started sweeping the floor (frankly inopportune and absolutely unnecessary operation at that time), mentions some discounts connected to any further purchases that could have been added to the chosen product. So I stay in the shop with my friend who wants to get a perfume. While I was clearly helping in the choice, the saleswoman invites me to go out, as there was a customer outside, only one, waiting to enter. Considering that I too could have been an actual buyer for the shop, which also sells specific products for men, it seems absurd that a saleswoman could invite customers out, after she herself suggested they stay to choose additional products to buy.

I was greeted by a young curly haired girl named Rebecca. Competence is his job, cordial, polite and patient. I had an excellent experience buying a special gift. Stra recommend especially for the staff. They know how to satisfy your every need

I find bottega verde products good, and also good bargains. I often give gifts, because they have beautiful packaging. Unfortunately, I would like to point out that not all orders on duty are polite and adequate.