Allianz Pomigliano D'Arco

Experience friendliness and excellent availability .. Unsurpassed ...

Customer care equal to 0 maybe they have so many, that a customer like me, despite having years of stay at their agency, they do it without even finding a solution. on 10 August my policy expires for personal and health reasons I could not withdraw it, very first class, seniority of agency and discount entered many years ago by one of their agents, every year to hold on to the discount I had to buy a complementary policy otherwise it increased the prize, certainly no one forced me to stay with them but the discount inserted and the length of service was always convenient for me.But I understood that every year they wanted to give me an extra service, in fact, to raise the premium the available employees did three hours of scene to try to tell them to save me but in any case I had to buy a service and I never had the rca policy and that's it. Today I call to withdraw the policy certainly late for the reasons mentioned above and one of the available employees tells me that my policy has been suspended because more than a month has passed and therefore due to the company's provisions they had to renew the contract, moral of the fairy tale from € 600 per year as if by magic my prize finally jumped to more than € 1000 for them, I asked for explanations and the only date and that the company imposes this rule without a solution without an alternative and without a phone call that for charity does not and due but if I have expiring policies, I warn the customer to say look that if you don't come you will be suspended. Obviously they do it only if there is an interest, otherwise it expires and the premium even if you are virtuous for a lack of yours which, among other things, you have explained increases you by € 400/500 more. Absurd attitude, at least find me a solution, we are looking for an alternative that can satisfy a customer but not. I wish you to always have a lot of work so that you can treat customers like this, but today the customer is an invaluable asset and in your sector to find good people is very difficult so it is better to retain them and not feed them to the competition, I will do a bad feed back negative on all channels including your company, but you don't care much, you are full of customers one in less tange little. with regard

Very kind staff excellent reception for customers

super qualified staff welcoming place

Great service, great availability, very kind people, never seen anywhere else. friendly and fast ...

Courtesy, professionalism and competence! An absolute guarantee???

Kind and professional

My consultant was really effective, good and serious.