Acacia Resort Shear Srl

Terrible! I have to wait to sleep. The music was out loud ! I asked the receptionist when how long I have to wait and ha said they play until 23.30, at 23.50 the party still going on. Never more! It’s not a 4 stars hotel!

Good location for those who want peace and quiet. 5 km awsy to do shopping

Beautiful Resort with very nice and professional staff always helping. The pool is amazing and the food is very tasty and with local, fresh products. My room was nice, clean and with a big furnished balcony overlooking the lush gardens. Best place to relax and visit the island for its strategic, central position. It was a wonderful holiday!

Elegant resort

We loved our experience here. The beautiful photos don't justify how lovely it is here. Another great perk is how close it is to Cefalu and not a bad drive to Palermo either. We enjoyed the facilities very much. The food was nice and vegan friendly which I appreciated. The staff was so friendly and warm. We would absolutely stay again.

We had a very nice stay at Acacia Resort. All the flowers, plants and trees all over the hotel made it look like a paradise. Rooms: Rooms were spacious and clean, and most furniture looked very new. Bed is comfortable. Meals: Breakfast was not really international, we missed a few things. There were many sweets, full of sugars, but for instance there were no vegetables served, we could only get tomatoes if we ordered. There were max 2 types of breads, 1 type of cheese and so on. So the breakfast is just average. However, the dinner was always very delicious. The grilled meat, vegetables, pastas, desserts, fruits, everything was tasty. Staff: Unfortunately, many staff members at breakfast and dinner did not really speak English so when we asked something about the food, sometimes they could not explain or they did not understand. I think if it is an international property, everyone should speak English. However, everyone is very kind and friendly and if there was a problem, it was solved quickly. Pool and beach area: The pool is quite big, it was not crowded at all, temperature was nice. It is good that the pool has deep and shallow parts, so children can also play and swim easily. The beach is pebbly and the water is not very clean, and there are some big rocks in the water that cannot be seen so it is not very convenient to walk and swim. Location: The location is not the best because there is almost nothing within walking distance, however, Cefalu can be reached easily by taxi or rental car in 20 minutes. Amenities: The beach ball ground, the tennis court and the mini golf are not maintained at all so we did not try those, and the gym is also bad with a few old machines. At the beach ball there was no net and the sand was full of weed so it was not possible to play. The mini golf was old and dirty, and the tennis net was very damaged and the ground was bad quality. Spa: There is a separate spa area on the top floor with a big pool, saunas and massage services. Guests can use it but it has an extra fee. It looks very nice with a great view. In total, it is a very nice resort with many services, nice staff, good food, but it needs improvment in some areas. Maybe it was closed because of covid and they just reopened, and this is why they have to renovate a few things, but it should be done quickly because without those amenities, I am not sure if it is worth the money.

(Original review: October 2017 half term week UK.) Wonderful staff, fantastic choice of buffet, amazing pool. Only stayed for 5 days - just wish it was for much longer. Update: Came again end of May 2018 and was treated like family. Had another fantastic week - clean rooms, excellent service, wider choice of food (which was great even in October when we stayed the week before the hotel closed for the Winter season) . . . and this time I experienced the pool by night. Have uploaded photos because it truly is beautiful. We're heading back again in October we love it there so much :) I am counting down the days.

Maybe once the stay in the hotel has been great but this year is far from what you pay for. We had recommendations by our parents and google/booking reviews but they were before COVID. We paid more than 250 EUR per night for Deluxe room and a baby crib with half-board. Both dinner and breakfast were awful - I had melanzane that was poorly cooked and my husband has sea bream/bass that was pre-cooked and heated on the grill on the moment but not heated enough and cold. It was served as if just dropped from 20cm on the plate, without any decoration or so. Pizza was in so tiny tiny mini cuts that is did not look as pizza. There was almost no variety (5 years ago the food has been gorgeous). On the first evening we went to dinner and were very very disappointed (it is Italy, not Russia...the food should be better). I spoke to the manager and she offered several options amongst which a refund for the following nights. We agreed that after breakfast on the next day I will check with her and tell us our decision. Breakfast was awful - we have had better in 2 star hotels. Almost no fruits (2 or 3 types but not good looking and not good in taste as well. The meat was not Italy's prime - obviously cheap choice. And there were only 2 types of cold cut meat and one cheese. Coffee was from automatic machine not Italian style... And we felt even more offended as we chose the hotel to have carefree vacation with 1 year old. When I went to the manager she said that there is penalty of 1 night and she will refund us only for 3 nights, not 4 as originally said. After I almost got crying at reception as this was a terrible experience she refunded all the 4 nights. However, I have not been so disappointed from any Italian hotel so far... Their website shows such great pictures of dishes well plated and promises a great cuisine experience with their chefs. My personal opinion is that if the standard has been lowered due to COVID obstacles then the prices should be drastically lowered as well. The manager said they have never received complaints before. Hard to believe. The room was good and comfortable, the pool looked great, there was very much flora around and it was beautiful. The beach is not the best but if you have.a free hour before dinner it is perfect. It looks like the place has once been build with taste but is now not so well taken care of. Coffee at the bar is not as good as it is expected in such places - all Italian cafes serve better. The service was very good. I will never recommend the hotel. What I can recommend is to go to an accommodation in Cefalu. We paid 1050 EUR in Acacia before the refund and 425 EUR for 4 nights in small apartment in Cefalu when we decided to leave Acacia. The difference of 625 EUR we spent as pocket money - bought panetone from Castelbuono and some other stuff from Deco supermarket for breakfast and went to restaurants for lunch and dinner (2 adults and a small child) and to cafes at least twice a day for 100-120 EUR per day. We were at walking distance from the beach of Cefalu (Lungomare) and were very happy that we went away from Acacia. Food in Cefalu is gorgeous and much more enjoyable.