Villa Azzurra

HOW MUCH ARROGANCE !!! After trying in vain to establish telephone contact, calling non-stop starting at 9:00, I was called back but, at that point, I announced that I would go in person, once I finished work. At the reception I find a very kind and helpful person (a psychologist) who, not having a price list available for the various physiotherapy treatments, after several attempts, in the meantime I was there waiting, manages to put me in communication with a doctor, of whose name I will keep silent. The doctor in question began, without knowing me and without ever having seen me, to criticize the prescription of the therapies given to me by the physiatrist, which was decidedly unprofessional, proposing a replacement (tecar instead of tens, since tens were not practiced in the center). I was already sufficiently annoyed but, out of respect for the person who had welcomed me, I stayed to listen to what he had to say to me until the end (the conversion was by telephone). I reported that I was practicing postural gymnastics at the MAGMA center and a work of persuasion was started so that I did it, instead, at their facility ... When I specified that I had already paid for an annual package, the doctor finally gave up. I reiterated that the only thing that interested me was the price of the therapies, which is why I was there. When he told me the price, about double the other two centers I had asked for. At that point I pointed out that the price was out of the market and therefore it did not suit me at all, it being understood that everyone is free to make the prices they think, I was entitled to do my market survey. I was beginning to feel a sense of annoyance but I did not have the courage to "cut it short" given the kindness of the person who had accepted my request. The discouragement comes when, in a clumsy attempt of persuasion, she begins to ask (rhetorical) questions about how the therapies would have been carried out in the centers that I had appointed her ... really a fall of style after another ... the most embarrassing of all that happened, it was precisely the intrusiveness and arrogance with which everything was handled. It is really a shame because the structure is remarkable, the person who welcomed me was very courteous ... clearly I imagine that not everyone is like that, on the contrary ... I hope so!

Reservations with the my doctor app: The doctor didn't show up and nobody warned me. I tried again with another visit, of a different specialization, therefore still trusting, but, at the time of confirming the visit, no one called me; I called after 2 days and they told me that the doctor would not come.