The Shop of the Picture

I went here for some passport photos to take on the fly, I found speed and courtesy. All with an excellent restoration. Very nice shop, and professional owner, he gave me the idea of ​​who knows how to do their "job" very well. Respect the anti covid-19 rules.

Always kind and super competent

Nice shop, with lots of photographic services and gadgets. Helpful and kind staff.

Professionalism, timeliness and kindness. To attend.

In this shop you will always find hospitality and professionalism: photographic services for all ages and at various prices; creations of personalized photo books with ever new techniques but with the same taste and photographic studio; "chosen" and calculated instant passport photos, not hasty; examples of refined wedding favors and for all tastes. The passion for your work can be seen from generation to generation.

This morning I went to the shop and asked for 2 copies of a Polaroid photo as a gift, specifying one of the models they physically have in the store. The gentleman who manages the place gives me the instructions for sending it and tells me that he will print them for me immediately, also indicating the price (60 cents each + taking charge). When he brings me the printed photos, the format is different, larger than the one I had chosen, and therefore no longer suited to the size of the gift. He tells me that "it's the same thing, it's always Polaroid format" which I don't argue, but the measurements were clearly different. The price is also different (10 cents more per photo) but I didn't even discuss this. At the end he kindly tells me that he will make them again without problems, but that I have to go over in the afternoon, without giving me a reason (even asking) since those he had just printed in 2 minutes. Back home 10 minutes later, I immediately send an email with a new file with slightly different colors, because I had just seen the wrong prints and wanted to correct the tones a little. So I ask if in the afternoon they can print 2 copies of this new image instead of the previous one. Before the lunch break they tell me that the 2 previous prints had already been reprinted, if I wanted they would print the new ones for me. However, I accept without controversy, even if it is not clear what they do with the times. I pass after 17:00 as requested by them and I find the 4 prints but, beyond the colors, one had rounded edges, one sharp edges, and there were also small black ink-like spots near the edges. I ask for explanations and it turns out that it is I who do not understand, that perhaps I have never done that job, and that those spots are "normal" because "it is the sign of the cut". Well at this point I expressed to the gentleman that from the morning he continued to argue that their mistakes were fine anyway, always, all, at most it was I who could not understand. After having kindly expressed my disappointment, specifying that (among other things) I know the sector quite well and that in particular those spots must not be there, the gentleman told me that then I can go to another place, that "it is so full of places that print them the same ". I would have done it on my own, but I couldn't because I didn't have time anymore, since, in fact, it was a gift. So I even had to INSIST TO PAY DESPITE THE ERRORS AND THE LOST TIME because the gentleman REFUSED TO GIVE ME THE PRINTS. Eventually he "gave in" by accepting the payment. Really bad relationship with the customer. As advised to him in person, perhaps more HONEST AND RESPONSIBLE ways could reward their business. Instead they confirmed that the problem is mine. Happy with them .. I hope their ways will bring them great success.