Tenuta Le Cave

Very disappointed with the bad service, especially by the owner's wife Francesca, who runs the place and is in charge for events. My finacee and I are in the process of planning our wedding and we really fell in love with tenuta. Before we visited Tenuta personally, we sent severals emails and also called and spoke to different people from the reception, trying to organise our personal visit. Everyone promised to answer our request, but never did... Still we decided to give it another shot and visit the place personally. Francesca showed us around - We talked about all the details, loved it, forgot about the bad service and decided to book it for 2022. Francesca mentioned that we have to pay EUR 1'000.- in advance and that she will send the payment details the next day, so we can fix the reservation for sure. We left the place happily, looking forward to planning our wedding at his beautiful place, but guess what.. francesca never sent us the details. We emailed and called several times, noone took responsibility and was able to confirm or cancel our reservation. Finally we also reached Francesca personally. She found excuses (that she is overworked etc.) and always promised to send us the confirmation the next day... (it's a matter of 2 minutes to send bank details by mail...) Guess what, she never did.. Again we talked to several people from the reception on the phone, who always promised that Francesca will get back to us.. guess what.. she never did... 10 weeks after our visit we finally reached Francesca again, who then insisted that she never promised to confirm our wedding and that it's not possible to have a wedding with 90 pax, but only 50-60.. ?!! We informed francesca about the number of guests from the first contact on, talked about it several times to her pesonally and also to several people from the hotel... she was very rude to my mum on the finacee on the phone as well.. We now lost 10 weekds in planning our wedding and have no place to merry next year - All because of this evil women.

Felt like home (California) minus the TV which was a nice change. Food is 5 star, staff is 5 star, atmosphere is 5 star, wine is amazing, if I had to give any recommendations.....it would be to have coffee available before the office or restaurant opens; available for guest. Tiramisu was the best I have ever tasted, and gnocchi was the best I have ever tasted. It will be hard to top that! I will absolutely return. Such a beautiful unwinding weekend! Thank you and see you soon.

Great experience & amazing food and drinks. Cosy and lux!

Francesca, the manager, has treated us very poorly after we had an issue with our room. She even told us we should be ashamed of our self. Very unprofessional. I strongly suggested looking for other alternatives in the area.

We were dismayed over the management attitude. My sister booked a weekend for 13 people and we spent over €2,600. She organised the whole thing but unfortunately she had an issue with her room and they could not sleep all night as the irrigation system started at 2am and was very noisy. The remote control for the automated curtains did not work and given the room had orientation towards east when the sun rose at 6am they had to wake up. When she complaint and she explained the issue (the reception is not reachable all night long) she has been told she was trying to take advantage of the situation to get a discount and that she should be ashamed of herself. Tenuta Le Cave should be ashamed of treating clients like that given their price point. Extremely disappointing.

The management is rude and unprofessional and that’s has been a huge hassle for our weekend. My daughter made a group reservation for a weekend. After the whole group paid the total bill for night, wine tasting and dinner, my daughter explained she personally had two issues during the night that prevented her from resting and sleeping (in the Lion Suite separate from the main structure). Instead of apologising for the inconvenience and offer a discount on her room they accused her of being ’that kind of client’ that invents issue to get a discount and that she should be ashamed of herself. Disgraceful attitude.

The management attitude was incredibly disappointing. My daughter booked 5 rooms (total of 13 people) for a total spending of over €2,600. She could not sleep all night as the irrigation system started at 2am and was very noisy plus at 6am she had to wake up because the remote control for the automated curtains did not work. The reception is not reachable all night long and when she explained the issue the morning after she has been told she was ’that kind of client’ trying to take advantage of the situation to get a discount and that she should be ashamed of herself. The management ruined the nice experience and we won’t recommend it.

We stayed two nights. We had great time. One of the nights we had the dinner. Chef was very successful, sommelier was very informative and helpful. The room we stayed was exceptional. I have to mention the ladies at the reception whom they were very helpful arranging other winery visits as well as the dinner. Hope to visit again