Pelletteria De Lucia

Well stocked shop of bags and leather goods of excellent brands. In addition to many items there are important discounts. Courteous and helpful staff.

Great shop, fair prices, super nice staff - accurate and updated with new WhatsApp booking ways.

I came from Milan and to please my mom who wanted to give me a BEAUTIFUL bag, I call the store on December 23 morning to find out if they had both the line I was looking for and to check the times during the Christmas period. We arrive in Lecce, in via Trinchese, after 55 km, and they send us to the first floor. I go to the shop assistant who was leaning against the counter, I was the only customer on the floor, and I ask her if I can see bags from the line I was looking for. She starts taking two of them, which ARE NOTHING AT ALL IN MODEL to what I was looking for, and also my 17 year old daughter asks me if the saleswoman was listening to me, since she dropped me two bags and went down to the ground floor. After about 10 minutes, she goes back up but begins to listen to one of their customers from Lecce, with whom she chatter serenely, still not calculating herself, in fact she tells me: BRAVA LADY, she is doing it alone I see !! Well of course, I answer since she dumped me here! He attacks me by saying that after all it was my fault because it was December 23rd (I was the only one upstairs) and that she had been there since the morning and was tired. Poor I thought ...... with all the people that a job would pay him gold. Besides, I was there to buy a valuable bag, € 200/300, but the saleswoman didn't care if the purchase was successful or not. After I point out that the requested models were there but he had not offered them to me, he says he wants to close the discussion because it was better this way! As a fool and as a LADY, I take the bag anyway and go downstairs to pay for it! Then down I find a saleswoman who offers me others seeing me unconvinced ..... and I choose them and find my Christmas present. The dark-haired young lady, with black glasses, on the upper floor, must also thank my purchase if she took her salary this month (I don't know how much DESERVED); unfortunately for her he had in front of her the owner of an atelier of wedding dresses, who cares a lot about the behavior of her staff, and who believes, at the basis of a VALID trade, there is, beyond the product, the need to be available and always polite. I did not want to go down and ask for a manager, only out of RESPECT FOR my mother who cared a lot about giving me this gift, since I came from Milan. I strongly recommend at this point of sale to do 'customer simulations' to check the staff's commitment. Too bad, because there was a lot of goods and the restaurant in a strategic position in Lecce. I won't go back anymore because the order service was poor.

Leather goods shop with important assortments of designer and non-designer bags and accessories, both for women. Eh for a man. Well lit but not very elegant, as the location deserves. Prices for all budgets. Friendly and helpful staff.

And to say that someone also has the courage to complain when I say that I shop online because "we need to support local commerce". Piquadro bag which, despite a 30% discount on the list price (I trusted, I usually always check prices online), cost 50 euros more than on Amazon (identical model, full price, no discount or promotion). An oversight of mine that will never happen again. Man warned ...

Nice shop and nice staff but if you sell products and that's your job, especially in a shop that sells stuff of a certain caliber, you need to know very well what you sell and you also need to know what you have in the store. I am happy with what I have purchased but I believe that in your work you have to know what you are doing inside out.