Intimissimi

Store of the famous national underwear chain for both women and men. They sell very good quality items and have always had a great time. Always very prepared and kind employees. Super recommended.

Always kind and professional orders, ready to give you the right and personalized advice

I bought a complete underwear as a gift on December 23, with the condition of having replaced it for any wrong size. The change had to be done (as per the courtesy receipt) by January 31; living in the province due to the red zone I went today February 1 for the replacement, but the adamant order told me that due to problems with computer systems she could not carry out the change, without even asking the manager. I insisted that in the red zone period I could not move, risking fines or even worse complaints for a trivial change of panties ... but I was not taken into consideration at all. I will never set foot in this shop again

Stay away from the management is shameful to my son they have wrong the measure of the leaders, and have not managed the prb.

Sunday 6 June at 6.00 pm I went with my wife to the store in viale Lazio and we found two orders, one for the male division (Teresa) and the other for the female one, very courteous, helpful and professional in giving advice. Congratulations

Excellent underwear shop for both women and men

Rectification 16-5 "I hate keyboard lions". Let it be clear everything already reported in the shop. The negative review is not about the mistake made by the employee of the center. Those in the world of work know very well that it can happen to everyone, they have my utmost understanding, especially if they manage to manage alone, and on Saturday morning 2 shops (men and women). But let's go to what happened. I bought some merchandise after trying on the garments for the size. I have been packing some of the goods with the wrong size, I challenge anyone to check if they deliver ALL the goods (15 ITEMS see attached receipt) of the correct size. Once home, the garments were washed (covid safety) immediately and obviously the labels were thrown away. As soon as you put on a garment (4 hours from purchase) you realize the mistake. Called the shop by phone, he asked himself how to solve the problem. The answer was: that the property would be asked how to proceed. The owner replies the next day: once the labels have been removed, it's my problem. Perfect!! I threw away 110 euros. The review is negative precisely for this attitude, for the property's failure to manage the problem. No will to seek a solution, a mediation, a middle ground. We were historical customers, not only of the shop but of the group, clearly you will never see us again. But the thing that is sorry is that he did not buy himself in any shop, he bought himself from very intimate men. I would like to ask the managers of the point: Do you think that this is how customers are managed within a worldwide franchise? clearly not !! The proof is that your staff (very polite and helpful) has understood that I am right ... but having dispositions to mistreat the customer, there is little he can do ... But let's get to the details that my position as a master reviewer imposes on me: Covid security: 8 Local-structure: 5 intimissimi man is small Position: 7 Parking: 4 Reception: 8 Availability Gest. : 1 see the reasons above, they lose historical customers and destroy the image for the franchisor Staf availability: 9 Courtesy staf: 9 Courtesy Manager: 0 Quality of service: 6 it happens to be wrong Service access times: 4 the girl was alone for 2 shops. Goods quality: 7 Cleaning: 8 Cleaning bathrooms: nv Prices: 7 Manager: 1 Staff: 9 To recommend: 3 for management, I will never go again NV = to be understood as not evaluable