Hotel Sporting Club

Excellent - all money worth of spend. Great service and awesome time spend. Fresh room renovated Clean and good housekeeping Awesome breakfast Awesome espresso Nice and quite beach.. Will come back again soon.

Positive: Modern hotel,good size of the room,located on the beach,good food. Friendly staff.. Negative: No options to visit local restaurants if you don’t have a car..

Positive: Love the view and the beach its very good.. Breakfast staff very helpful and two ladies on reception dest are very helpful and friendly.... Negative: I didn't like the Bar Man at the cocktails Bar he's not very helpful...

Positive: Very nice location, Nice and friendly Hotel Staff The Hotel only have one Restaurant with only had very limited food selections mostly due to only 50 guests at the hotel due to Covid 19. The Restaurant Staff did not seem very interested in selling. Negative: WIFI connections not very good - must be much better for a 4 star hotel More than 100 TV channels in Italian - Not One single one in english Not Restaurants in the neighbour hood.

Positive: The accommodation was exceptionally clean with our room being cleaned every day. Towels were also changed daily. Staff were very friendly and helpful.. Negative: The property was isolated with the train station being 3km away. Car hire is necessary and can be organised by the reception staff..

Nice large room for four. Beach in front, lovely mornings view. One issue may be the ventilation of the bathroom as it is opposite the balcony so you have to keep bith doors open for a while. Expect noisy evenings to midnight as restaurant is above the rooms. Good breakfast with no-gluten option.

If you don’t want to read all of it, long story short, a disgusting room, 700 € lost, no real reason why some of the money cannot be paid back. A manager who does not speak English and is only the manger when he feels like it. Room was at the same level as the beach. You enter through the terrace door, no other windows in the room. Toilet seat didn’t seem to be cleaned, spiders lived in the curtains, mold in the shower, bedspread with stains, round bed but no round sheet, weird smell in the room which did not come from the drains (pictures attached). We complained and wanted to check out. They did offer another room, but we did not want to stay any longer. We had booked for four nights, so we wanted some of our money back. Receptionist could not decide anything, so we had to come back the next day, although no one could tell us when the manager – who does not speak English - would be in. We came back the next day, manager arrived and totally ignored us. I asked once again for only half of our money back at the reception. Was not possible. First reason was that they would lose the commission. I called booking.com and sorted it out. Another reason was, that they could not resell the room, because who wants to stay there for only three nights and booking would be at a too short notice. Besides that, they at least had four requests asking for rooms while we were waiting!!! Another reason was that the hotel is full, no more rooms available. Still don’t understand how that is a valid reason, but while the hotel was “full”, one was still able to book seven (!) other rooms online. Also, how would they have offered us a different room if the hotel is fully booked? Then it was booking.com’s fault because they were blocking the booking on their end. Once again called them and sorted it out. The hotel only needed to confirm a mail, which they were not able to do. For whatever reason, because there was no valid one presented anymore. Manager – who was the manger only when he felt like it. Because first he was able to decide everything, afterwards he was suddenly not “allowed” to decided anything anymore? What kind of manager is that? He eventually dropped by one time, shouted at us (!!!) in Italian and broken English, then left again. In the middle of figuring out how to resolve this issue, a voucher was offered by the hotel for a few nights in autumn or later in the year. But do you really want to come back, after this? Besides I live 20 hours away by car. And if a voucher is available, wouldn’t at least paying half of the money back also be possible? Because it’s kind of the same thing. Also, the staff ignored various calls from booking.com on purpose while sitting right next to the phone.

We have had a very good stay. I am missing now the sound of the sea. Everything was fine, rooms have been very clean and staff was very friendly. Lovely small hotel. Very nice terrasse at the Pizzeria. The rooms looked very new. Also the location of the hotel was good. A little on the middle of nowhere ;) But perfect between Paletmo and Cefalu.