Hertz Lucca – Via Vecchia Pesciatina 61
3.1/5
★
based on 8 reviews
Contact Hertz Lucca – Via Vecchia Pesciatina 61
| Address : | Via Vecchia Pesciatina, 61, 55100 Lucca LU, Italy |
| Phone : | 📞 +987 |
| Website : | https://www.hertz.it/p/noleggio-auto/italia/lucca/ |
| Categories : | |
| City : | Lucca |
|
G
|
Gary Bloom on Google
★ ★ ★ ★ ★ Terrible agency, charged me for damages I was not responsible for and without informing me. Impossible to dispute the charge from the web without understanding Italian. Avoid!!!!!
|
|
v
|
viviana proietti on Google
★ ★ ★ ★ ★ Horrible service and very pricy. No customer service at all. I would recommend d Europe car instead
|
|
S
|
Sol Baudille on Google
★ ★ ★ ★ ★ They were very versatile in solving my problem. They could help us by getting a new car after the problem we had with ours. Grazie!
|
|
B
|
Braner Dantas on Google
★ ★ ★ ★ ★ When I decided to write a review I noticed everybody is saying the same. THEY ARE THIEVES. On my first rental I was charged with scratches I didn't make and the second time, I did a pre-paid rental with everything included, and when I went there to return the car came the surprises.
1- They said that the taxes weren't included. So i had to check my reservation and showed it was.
2- After I showed her she said: "Then it must be because you are returning it late", and showed me a receipt with a 10:25 timestamp, I looked at my watch and it was only 10:08, they even try to pull this to overcharge me.
When I started to get angry she said she couldn't check her system and look into my reservation because her system was offline and she would give me a call.
The final result was a charge for some bulls***. Waiting on Hertz reply.
STAY AWAY
|
|
S
|
Steven Chetham on Google
★ ★ ★ ★ ★ Hertz of Lucca is horrible. The representative we worked with was dishonest and deceitful. She spoke English. We do not speak Italian. We had prepaid our car rental with accident protection, but she said because I wanted to drive we had to "redo" our car rental contract with a different credit card. The contract was in Italian. We do not read Italian. It turns out they took the prepaid fee and the "re-done contract" was only for "additional" accident protection". This Doubled the price of our our day car rental. They are dishonest and give Italy a bad name. Corrupt and horrible. They took advantage of us. I would NOT recommend using them.
|
|
J
|
Julian Lindsay on Google
★ ★ ★ ★ ★ I always have good experiences with hertz and the team here were great, Florence hertz accidentally gave us a car with no fuel and the Lucca staff phoned them and credited the amount to fill it up. AND in our rush to get to our hotel we left our camera and some food in the car, which they put aside (even kept the food in the fridge!) and emailed us to collect. Also very close to city gates.
|
|
M
|
Morvarid Ayenehchian on Google
★ ★ ★ ★ ★ Even if you speak italian still horrible service, we picked up the car from Pisa airport and dropped it off in Lucca after a few days in the afternoon when the office was supposed to be open. We tried to call, some lady picks up the phone and she says she will be there in 30 minutes, never showed up, we needed to know if we had to refill the tank, tried to do it at the gas station but the machine refused the card. So we've been asked to give the key to the person who was washing the cars and ended up paying extra 60,00 euros on the final bill.
|
|
N
|
Nathan Miltenburg on Google
★ ★ ★ ★ ★ If you rent a car here than do so with the website.
They tried to scam me by telling me they didn't have a cheaper car which was available on the website. I pointed at the car and they told me they didn't own that car. When I asked how they would fix it if I would rent the car online. They told me they couldn't and they would have to give me a different car. So I cancelled my order on-site and booked it online. I got back 40 minutes after to pick up the car and mysteriously they gave me the car they told me they didn't own.
So short story. Their service sucks, but it's still cheap as long as you rent it online.
|
Write some of your reviews for the company Hertz Lucca – Via Vecchia Pesciatina 61
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Car rental agency,
Nearby places Hertz Lucca – Via Vecchia Pesciatina 61
