FASTWEB S.p.A.

NON-EXISTING CUSTOMER SERVICE I tried to contact the call center for a whole morning but on time when the office in Tirana is passed to me (once the operator has been assigned) the call is suspended and no one answers. In particular, the same operator refused to answer three times. To date I have to know the timing for the activation of my old TIM number, on which no delay has ever been specified with respect to the activation of the other fastweb services, and there is no way to contact them nor be served by an office of the European Union.

you are painful. I wait for the delivery of the modem, it does not arrive. I call gsl (I was told sda ...) they say you have to make a junction to give it to me and they can't do anything. absurd that you did not give my number to the courier to contact me. I call fastweb (frustrated operators) and they tell me that they are changing from sda to gls and that I have to call gls for delivery. I still call gls and they tell me that MY modem is in their custody, I can't have it if fastweb doesn't make the release (which they tell me unable to do by virtue of the courier exchange). gls tells me to pick it up from their point (150 km round trip ...) because, in days, they would have sent it back to fastweb. in all this I had activated the line for 7 working days (they promised me the line in 4 days). withdrawal I'm caaa ... extraordinary modem, I do the whole procedure: no line. I try to solve it myself so as not to call the unnecessary fastweb operators. nothing to do, I just have to call them. (ah, calls to customer service are charged). they replied that I had to call them to activate it, absurd because it wasn't written anywhere. I call them, they activate it, but when I hear this boise of contacting them because they do not do it independently (yes, they have different types of delays), I get pissed at the operator, who closes the call and disconnects me from the line .. bho, maybe I called a kindergarten and not their help center. July 3 I finally manage to be online after the contract was signed on June 23. who knows what would have happened if I had waited for the delivery of the modem trusting fastweb (very serious error, never do it). I tell you: they would have sent the modem back and I would have had to make another odyssey to get it and in the meantime they would have charged me for the first installment too ...

After three weeks of customer service complaints, my email was shame I will send the TV report

Cumbersome assistance - absolutely NOT intuitive - by telephone you cannot find the option to expose the problem - often you have to deal with ITALIAN operators who do not help or, worse, slip away - there is no possibility to contact the central office - in case of problems posted by mail (registered), the answer is expected at least for 3-4 months. - That's enough?

FTTH optical fiber: bad experience, from the site they had promised a discount of 5 euros for those who were customers also enigas for electricity and gas. So I had activated two contracts for 2 homes. By telephone, the assistant assured me at the time of the contract that I would get the discount by sending the enigas invoices. Instead, after several months there is no trace of the discount on the invoices. 5 euros for 2 invoices for 12 months is 120 euros a year (these days it's handy). I also wanted to activate a mobile subscription but at this point I don't think about it. Not only that but I think I will change operator for the 2 FTTH contracts. Thanks Fastweb.

bad is already a superlative… but for fastweb assistance it is the minimum (unfortunately you have to give at least one star). We hope that ILIAD will arrive soon for the home, otherwise I will pass to another operator. I do not understand who puts 5 stars for the beauty of the premises where the employees sit, for me they can also operate from a cave I am a customer and I judge for the services that are offered to me