Corato Express partner NEXIVE

I have made several shipments with Nexive to and from Corato, both with home collection and with delivery to Punto Nexive, piazza XI febbraio in this specific case. Never had a problem, always punctual shipments, couriers and Nexive point employees always friendly and kind. At the next expedition I will definitely return to using Nexive.

I wait for an envelope ... or better to say it has already been delivered, but I have never received it !!! When I asked for proof of delivery, nothing was answered anymore !! By contacting the branch of competence, I never got a reply. I personally do not recommend it as a courier !!! It had never happened to me not to receive a parcel and also to have the mockery of being told that it was delivered !!! Who was it delivered to? or where ??? Answers to which I have not received a reply, or have only returned the recipient of the parcel to me !!! There is nothing else to add I think ... before writing the review I have already contacted customer service, so it will be useless to make further checks, so I already know that I will always have the same answer !!!

Incompetent. Whenever I have an amazon order with them I get it late. I pay amazon prime and when I buy an item with 24 hour delivery if it comes to nexive this never happens. Indeed, they are smart because they write that they have made a delivery attempt but it is not. Do not imagine the inconvenience, especially when they call you asking you to go and collect the package from their office, in a hurry, half an hour before closing.

So, the matter is lengthy to tell, but it's worth reading. In October, I request my student card from UniBa, which according to them should have arrived in December. December passes and everything is silent. On 5/1 I discover that strangely Nexive provides a tracking service, which reports that the card was delivered to me on 12/30, which is obviously false. So I call and ask for explanations to a lady who is of no help to me and who invites me to call back in the afternoon when I could talk to the guys on the expedition; in the end I don't call because I didn't feel very well and I had to study. A couple of days later I reopen the tracking page and I discover that the date on which the student card was delivered was updated on 5/1, when I phoned, so I decide to go to Nexive as soon as possible in person. I should have gone tomorrow, but incredibly today in the mailbox I find the letter they should have sent me, and all without even ringing the intercom and informing me! So there is the happy ending, but the service was really bad.

Bad experience, they tell me that the delivery times are maximum 5 days, in addition to not having been delivered, it is lost. Refund not foreseen. It occurs to me that this is the service they offer: you pay 5 € they lose your registered letter and earn 5 € without doing anything. ABSOLUTELY NOT RECOMMENDED.

Absolutely NEGATIVE! We sent wedding invitations with confidence that they will be delivered in 3-5 business days. After 10 days, we accidentally discover that several relatives have not received anything. I call the NEXIVE CORATO fixed number and find the arrogance of an operator who repeats with total indifference: "We have everything delivered, what should I tell you". Too bad this "what can I tell you" cost me € 62 with the addition of hand delivery of the invitations NEVER received. ABSOLUTELY INEFFICIENT AS A SERVICE AND CUSTOMER ASSISTANCE.

Too bad we can't give less than one star! Staff very unpleasant and very unhelpful, almost annoyed by the presence of the customer since at the entrance they "welcome" you without even saying hello. Given that I constantly order on Amazon, to avoid being held hostage at home while waiting for the courier, I thought of having the packages arrive at the collection point closest to my home. At the first withdrawal, after being received in the usual "empathic" way, I show up with an identity document (as per Amazon's instructions) and I am told "you don't need the document, you need the code arrived by mail". Me: "Excuse me which code? The order confirmation indicated only the identity document for the withdrawal" "I'm sorry without code I can't give you anything" me: "sorry but ... if I went out without a phone?" "I'm sorry, I can't deliver anything without a code" me: "sorry but ... if I had deleted the email?" "must contact Amazon" me: "sorry but ... from the name, surname and document you really can't?" "no, you need the code" ok, thanks for the problem solving spirit, I'm back with the code. Then I came back dozens of times, always with the code ... except today ... when my phone got dumped and turned off. I ask if possibly, kindly, since I am with them every day, they could make an exception ... answer? ... what do I tell you to do??? I ask if eventually, kindly, I could connect to a wi-fi network to retrieve the email from the tablet ... answer? ? "let's see if we can recover a charger" Amazed by this momentum of problem solving, I hand out the phone ... which unfortunately does not load when attached to the PC. So I ask "sorry but if I connect for a moment to the wi-fi network?" answer: "huh ... but the code is long and it is under the router" Me: "just scan the QR code" ... Then impatient I say "okay, I'll pass tomorrow" answer: "No tomorrow is Saturday and we are closed" ???????? NO MAAAAA ..... ALL BEEEENE !!!! ?????

I make an appointment for a registered letter, never arrived and I waited tt the day at home, I rely on the date indicated on the ticket and I go to the post office after two hours in a row, the registered letter has not arrived. But do you work this way?