Canciani Auto - Via Trieste

Excellent service. Fast, punctual and available for the recovery and delivery of the car in the surrounding area.

Professional and kind. When I have a car problem, they are always available to take a look.

I have known this workshop and inspection center for years and I find it very competent, fast and with an excellent value for money. The staff are really nice and I recently had my car serviced in a very short time. Always full of customers it is necessary to book.

Absolutely negative experience. I leave the car for the replacement of a service belt, I am told that the value of the belt is small (market is around 20 Euros, I say to the owner and he confirms, he tells me that in addition there will be about 1 or 2 hours of work, I say it's fine), at the time of the withdrawal he presents me with a bill of 380 euros as he says he has replaced the whole belt repair kit. Context, in addition to the fact that he would have warned me of the additional work, the applied cost of the parts and new, on-line, are sold at 128, 88 euro including VAT, while in the account workshop Canciani are indicated in € 284 (over 2 hours of labor at 50 euros each). I note the large discrepancy between market prices and the prices applied and the owner is saying alters, in front of witnesses, who immediately understood that I would have created problems because people like me would not pay. He then declares that he wants to keep the car if I didn't pay what he asked me. I pay but I absolutely do not agree with this way of doing. I strongly advise against this workshop.

A star because you gave me the vehicle registration document after 7 months of purchase, and on my recommendation (otherwise it was still there to collect dust ...). Nothing irreparable happened, please, but this is because I had great luck the week before my report. When I passed a traffic police check unscathed which otherwise, for your forgetfulness, would have cost me dearly. Even the agents were quite surprised to find that I was still circulating with the provisional document (which expires 30 days after the vehicle was picked up). The next day at this police check, I reported the problem. Not even an "oops, sorry". Anything. You assured me that I would be called the following Monday morning as soon as the offices opened. Anything. I had to call at 2.30pm. Small things (yes, I say this because the Polstrada did not pay me a fine) but there is a little something to improve on after-sales and customer care.

Courteous and very precise staff for appointments. I always take my car and motorbike there to do the tests.

I work more than 1000 km from home (Cervignano area), in 2020 returning for the holidays I register very serious unexpected oil consumption problems (alarm, engine in recovery and weakened, does not tackle the climbs, does not go beyond 100km / h) . The mechanics I know are, one on vacation the other has serious family problems. I go to Canciani whom I did not know. After having checked it he tells me that the head needs to be redone, I ask for the price: "probably the cost will exceed € 1000". I have it fixed and he asks me for 1760 € obviously annoyed he says they had done a great job (very well!) But it was a complicated job and the pieces had to be original (information that a professional does not have before starting the work?). He charges me € 1650. Back to Germany: the exact same problems! On the phone he tells me to have the fuel filter cleaned. I do it but nothing changes, for a year I endure the serious disadvantage of not using the car. In 2021 I bring it back to Canciani and repairs it again under warranty. When I pick it up he is on vacation but whoever delivers it to me assures me that he will send me an email with a list of the work done (list never received). I set off: nothing has changed, same problems! I write for explanations and she replies: "... I unfortunately have to inform you that the only action to be done to eliminate the consumption of engine oil you have complained about is the replacement of the pistons ..." Fortunately, I am covered by wide-ranging legal insurance and through a lawyer I requested a refund of the entire amount paid.

Very serious I bought from them a used car with a one year warranty it had some small problems but it was put back in place in a short time