BNL BNP Paribas

Un po' cara ma perfetta

PESSIMO SERVIZIO TELEFONICO AUTOMATICO CHE IMPEDISCE DI COMUNICARE CON UN I,MPIEGATO

Personale veramente gentile ed educato. Sempre disponibili!

Se fosse ammissibile assegnare 0 stelle lo farei volentieri estremamente scortesi con nessuna attitudine verso il cliente da evitare in maniera assoluta, se non fosse che e' la banca piu' vicina a mia madre e l'unica per lei raggiungibile avrei gia' cambiato da tempo.

Sono cliente di agenzia BNL di altra provincia ed essendo fuori zona oggi mi sono rivolto per la prima volta a questa agenzia per sbrigare alcune piccole pratiche urgenti da correntista. Ho trovato un'attenzione esemplare e un'assistenza molto efficace, con intervento personale dello stesso direttore dottor Andrea Oliva e un suo incaricato, che hanno risolto ogni problematica. Complimenti per l'elevata attenzione al cliente dimostratami, credo che l'agenzia abbia concretamente lavorato in tal senso e i risultati sono evidenti. Grazie.

This is the bank for you IF YOU WANT: *To be treated as a major inconvenience. *Disorganization. *Prepotente bank workers. *Bad communication. *Power games. *A serious “I don’t give a flying rat’s behind” attitude towards customers—potential or otherwise. (I asked a man at the automated teller outside what he thought of the bank. His head shake and shoulder shrug spoke volumes.) Otherwise, keep looking. I am. Here’s the backstory. I wanted to open a new bank account that could handle international checks, so I did my due Internet research. It looked like this was the best choice. I called to make an appointment, said I wanted to open a new account and had an International check to deposit. The nice lady put me on the calendar. So far so good. Then... when I got to the bank, the story took a 360 degree turn... into the gutter of human relations. People were inside, but doors were closed with no doorbell to ring. Nothing to do but bang on the glass door to get someone’s attention. Heads turned. AWAY from the door. Seriously. I knocked again. With an angry look at a colleague, a man came to the door and shook his head “no” before I could even say anything. I told him I had an appointment. He said there was no one on the books. I gave the name (half wrong, my bad) of the representative. “No one here by that name,” he said over his retreating shoulder. I knocked on the glass again. When I corrected myself, it turned out my appointment was with him. He let me in. “Wait here,” he said brusquely and turned on his heel to go to a cubicle and speak with a colleague. They found my booking, so let me into the cubicle. It went DOWNHILL from there. Cold indifference from the other side of the desk would best describe the general tone of the conversation. You could blame it on Covid, but that’s still no excuse for letting common decency in customer service slide. Based on this experience, one thing is for sure. The bank’s culture does NOT work for the customer. Rather, they act as if it’s a special favor to provide their services. Not my cup of tea. Is it yours?