Beretta Service Assistenza Autorizzata Caldaie Beretta Roma

I thank you for the professionalism shown in every intervention, which has been verified for several years now. I especially thank the young Andrea Mazzocco for his efficient and competent interventions. To the owner, special thanks for the careful choice of its maintainers. On this occasion, I wish everyone a peaceful Christmas.

I found the secretariat very polite and also available to try to solve more complex problems. For the technical side, in an hour of intervention, he partially solved the problem that came back to me today and, immediately, ready to intervene directly within the day. I find them very competent and professional. I hope to solve with my boiler soon together with you.

After calling another Beretta service center closer to home which was not available for a quick intervention (eve of Epiphany) I contacted this company. Great kindness and preparation already starting from the secretariat who immediately gave indications and tried to make a first diagnosis regarding the boiler malfunction and after having very clearly indicated the costs of the call (60 euros) confirmed the intervention of the technician who is then arrived even earlier than expected. The technician was also very professional and serious, already being provided with a possible replacement; ascertained that the problem was of an electrical nature and pertaining to an electrician, he still tried to rewire the power supply cable of the boiler, managing to restart it and thus avoiding further days in the cold. Company recommended for kindness, speed, honesty and professionalism

I had the boiler installed by this company and I have always done maintenance with them. All right until I have a boiler problem. I call and they tell me that 11 months ago (i.e. when I had done the annual check) the technician had reported that the exchanger was clogged (obviously nobody talked to me about what to do and the consequences that could have been there if I had not intervened) . While waiting for the technician to arrive, I search the internet for the problem. Spending between 100 and 200, in many cases the piece may not be replaced and it can be descaled. The technician comes and tells me that the piece needs to be changed and the cost is 420e! I get angry because the boiler cost 600e but 8 years ago. It seems to me a disproportionate expense. I ask the technician if you can avoid changing the piece and try to descale. He tells me no, which is risky, in the end he convinces me and I accept the quote. Obviously I check on the internet and I discover that washing with acid can be done, if done once it does not damage anything (it could be damaged in case of multiple washes) and doing it would have cost me 100e. Call to protest. They make me talk to another technician who tells me that the regulations have changed and I can no longer do that type of washing, so I have to pay 420e, period! I keep looking through specialized forums and everyone denies the 2 technicians. I call back to ask to speak with the owner, after I have seen that he is always ready to answer here. Unfortunately I think he was very busy (perhaps responding to reviews?) Because no one called me. Fortunately, the piece arrives late, and I, desperate and without hot water for 4 days, call another technician who, without knowing anything about the story, tells me that it is possible to wash with acid, the boiler will not be damaged and the cost is 100e. Obviously it does the job, the boiler works perfectly, I saved and if the job had been done right away I would not have waited 4 days with no hot water (because doing the acid wash I would not have waited for the spare part). Now I have lost the 100e deposit that I had given to change the piece (but even if I lost the deposit I saved the same !!!!), but they have lost a customer and I'm sorry for those who work there, but in the long run if they continue to work like this they will lose several others. Greetings to the owner and if you want you can still call me maybe to give me back the 100 euros I look forward with confidence

Very satisfied, super competent and efficient technicians. Very kind secretaries… a great job! Highly recommended!

I thank the owner Mrs. Caterina for her kindness, cordiality and promptness in solving a problem created by them, luckily everything is ok.

In addition to professionalism, seriousness and kindness, I would like to thank the technician Michael who during the work explained, without wasting time, the problems that caused the boiler failure. Very good Michael !!

My first experience today. I am delighted by the kindness and helpfulness of the staff, the punctuality and professionalism of the technical staff. Recommended.