Beer Cellar

From Tuesday to Friday of the following week for delivery, with 3 variations of the delivery date managed by telephone. Changing shipping companies would be great

It all started with this email from 23/7: "WAREHOUSE RENEWAL We remind you that, in order to be able to offer improvements in our service, from 23 July to 28 July we will proceed with the transfer of our warehouse. Therefore, we will only be able to guarantee the fulfillment of orders received by 17:00 on Monday 22, which will leave the following day, as per normal procedure. Orders sent after 17:00 on Monday 22 and up to and including 26 will not be processed. The fulfillment of orders will resume regularly from Monday 29 July. To apologize for any inconvenience we offer you a 15% discount code on all our beers, valid until July 29th. We thank you infinitely for your trust. It is thanks to you that we can take steps to improve ourselves, since 2012! " ... ok, I want beer, let's take advantage of it, I thought ... what a mistake they make: I place an order, taking advantage of the discount ... and I only receive it on 2/9 ... no, I'm not kidding: 41 days ... ... all after 4/5 mails for my part (a couple piqued but civilized) otherwise they would give me the gift for Christmas ... but how do these people work ??? Now, not to be venal: you have a delay of over a month in delivery (yes sir: Northern Hemisphere, Europe, Northern Italy, 21st century ...) and all you can write to me is "sorry", "I'm sorry", " it's not our fault "... minimum, I expect a discount coupon but in other sites (without naming names) they would have already refunded me the amount so as not to die of shame ... here they shrug ... I bought from people with good feelings, d ' agreement ... it's a shame because the site is valid both in terms of graphics (excellent cards and images), and for the choice of beers (it varies both in type and in countries of production); to tell the truth, last year they had already made me a delivery after waiting for 3 weeks (always in July) but I thought it was the courier who was the source of the problem (Fercam in my area is not worth much, personal opinion ) ... here we have passed the mark ... in spite of logistics problems ...

Excellent site with excellent assortment and good prices. Attractive graphics, very detailed description of the beers and courteous and helpful customer service. I love beer (especially Trappist and abbey in general), and not having well-stocked nearby stores, for me it was a great find. Only drawback if I can afford, 10 € for shipping costs are too many, and the threshold for not paying them is excessive (100 EURO !!!!). Now the transport costs for purchases on the various online sites are very low almost everywhere, and even the minimum purchase threshold for not paying them is much lower.

10 euros of shipping to leave a package in stock days and days. Customer service is unable to solve the problem, on the contrary, probably to buy time, they invent that the number provided to make a delivery appointment (not required, among other things), does not work. Never again...

Great selection of beers, very kind and professional. Now they have added DHL super fast and hassle-free shipping!

The order has fully met expectations! Received quickly despite the Christmas period. Courtesy in assistance. The beer brochures are very welcome!

Shamefully slow! I had two experiences with them and both of them were very bad for the timing. The first in April with an order placed by me on the 5th and delivered on the 16th but especially yesterday, January 14th, I received a delivery of a gift made to me by a friend who placed the order on December 21st, so 23 days ago! Between their slowness in preparing orders and the courier who would first carry the packages on horseback, it's a total disaster! Fortunately both times it was not hot otherwise after all this time exposed to high temperatures the beers would have been thrown away for sure. Too bad because they have a good choice but with such slow deliveries and customer support doing nothing to help me it's unthinkable to order from them

I change the rating from 5 stars to 1 star: due to their problems, the box stuck in their warehouse arrives after 10 days. A bottle with expiration next month, they could offer it on the site or indicate that it is close to expiration. We are talking about about € 14 per liter and not about discount birracce. It would also be a transgression of the law not to know the expiry date of the product at the time of purchase. Update for the owner 12/10/21: I sent an email reporting that I have received a bottle of the Super Lemon Ale expiring 12/21, but I have not yet received a refund proposal from you. Update 17/12/21: I change the rating to 3 stars, I have received a full refund of € 4.75 for the bottle that is almost expiring, but I hope it does not happen again to receive such a short expiration.