Baita Daniel Hütte - Str. Val d'Anna
4.5/5
★
based on 8 reviews
Contact Baita Daniel Hütte
Address : | Mastlestrasse, Str. Val d'Anna, 39047 Santa Cristina Valgardena BZ, Italy |
Phone : | 📞 +98 |
Postal code : | 39047 |
Website : | http://www.seceda.cc/ |
Categories : | |
City : | Santa Cristina Valgardena |
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Otilia-Elena Platon on Google
★ ★ ★ ★ ★ The food was good, the view is nice and the staff is very friendly (which unfortunately is not so common in this part of Italy from my experience).
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Y not Now on Google
★ ★ ★ ★ ★ I have been to many on piste restaurants. This place flies. The food is good and honest. But the staff are what makes it. Helpful quick and friendly.
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Damjan Dekleva on Google
★ ★ ★ ★ ★ The best mountain place to eat! Perfect food.?
Daniel Hütte ?
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Alexander Marin on Google
★ ★ ★ ★ ★ Good food and great service, you really feel welcome. Great view on a sunny day! Tip if you are really hungry ask for the T-bone on stone platter ??
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M D on Google
★ ★ ★ ★ ★ Keep away from this place - it’s a tourist trap!!!
We were a group of six. After lunch two people ordered dessert. The waitress asked do we want her to “put a little bit more” (her exact words) of one of the desserts, so that we can share. We said why not - we had a large lunch, so it seemed a nice gesture.
The dessert in question was indeed large, but it was brought on one plate, so there was no way of telling that it’s supposedly more than one order.
After the meal the waitress did not give us the receipt before she charged our card (it was gullible on our side not to check the receipt beforehand, I’ll admit that). We got the receipt only after we paid. To our surprise there were 3 orders of the dessert in question on the receipt (37,50 euro).
We complained to the waitress that we ordered only one dessert. She laughed at us and said “but you ate it “.
We went to complain to the manager (owner?) which was rude and dismissive. He insulted us (in English), then pretended not to speak English (when we wanted to explain the situation), finally started going about his own business and pretended that we are not there. At this point we demanded a refund for the two portions we did not order (25 euro out of a total bill of 180+ euro).
The staff were escalating the situation. One of the staff started threatening us to call the police, if we don’t leave the premises in two minutes (exact quote). To his surprise we asked him to do so. After some hesitation he called the police and spoke with them for a long time in local language. We later learned from the police officer that he told them that the owner offered us a refund, but we refused to take it and were difficult.
We waited for the police outside the bar. When the police came we explained the situation. The police officer was surprised to hear our complaint, because none of this was reported to them on the telephone. He proceeded to investigate the case. The owner/manager cold-heartedly lied to the police that we were served 3 orders of the dessert. The police officer said that he is not competent to rule on a consumer complaint and that we can file a complaint with the court. At this point we resigned - we already lost an hour for this.
Don’t be fooled by the instagramable terrace - this place is a tourist trap. They will try to cheat you when they spot a chance. The behaviour of the manger and the rest of the staff clearly suggest that this was not a mere misunderstanding - it seemed as if they had done it many times. It’s a shame, because the venue is very nice and the food was actually good - they could easily thrive without resorting to such dirty tricks.
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Pattacini Pietro on Google
★ ★ ★ ★ ★ Awful experience. We were just five pepole and we waited a full hour before we were served. Moreover, we ordered really simalar dishes (3 cotelette, 2 eggs dish) so I guess they didn’t need all that time to be prepared. My dish (a cotoletta) was also poor of fries, they were around 15 at max and not that good, the meat was decent by the way. If you aren’t able to manage all the tables end clients,even at a busy time, just reduce the capacity. (I saw other people complaing with the waiters when I was there)
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Zuzanna Badek on Google
★ ★ ★ ★ ★ Very nice place! We went in the summer. Had very good drinks, nice desserts and very good coffee. And this view! Nice service in local outfits ?we also had a chance to hear some live music.
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Angeliki Skandali on Google
★ ★ ★ ★ ★ Both pasta and apple strudel were tasty! The view and location is stunning!
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