Assistenza caldaie Baxi - G&G

Kind and competent

definitely available and on time. Very very high prices

good, efficient, technological and honest

Unfortunately I was unable to get him to fix the boiler which was replaced by the owner. In all cases an efficiency in the management of calls. Excellent secretaries.

They filed a complaint for my boiler to the municipality without telling me the matter and without informing me about the procedure to follow in these cases. I had an overhaul done at the end of 2019 before leaving for abroad, I imagined that the boiler did not comply with the ventilation of the room. The machine was being replaced but first there were problems to be solved with the condominium and the room was often empty. Thinking of addressing the issue upon returning from abroad, I had some dripping pieces fixed and accepted that it was entered in the record that 'the boiler could not work' (which for them was already sufficient as a liability). The technician, without giving me feedback or communication, instead exposed a complaint to the municipality where he even indicated alleged problems and never verified by him, but simply discussed with me (for example I told him that perhaps the duct was partially obstructed by works carried out by the neighbor and that the what had to be verified and he reported to the municipality that the draft was not sufficient, which is not known because in fact never verified), plus a series of other various inaccuracies. I have been stuck abroad since then due to the COVID emergency. I have not returned to Italy since January 2020 and it seems that I have accumulated several registered letters from the municipality in this regard and risked penalties for an off boiler on which I cannot intervene. Everything would have been solved much more simply if they had informed me of the reporting procedure to the municipality, so as to allow me to expose the facts to those in charge in time and before leaving, instead of letting me find surprises. I remember that the technician in question was young, a guy who had probably done some maintenance courses, but had probably never done 'communication and transparency' courses with the customer, as well as a total lack of common sense, from my point of view. . Issue resolved and clarified with the municipality anyway.

Rude telephone operators and the technician's exit comes at a very high price

I sincerely thank Mrs. Michela who with exemplary courtesy and professionalism gave me precise and motivated instructions to solve a problem that was not caused by a malfunction of the boiler, and required the intervention of a bricklayer. He could have told me: we don't do it, go elsewhere, and instead he explained to me well what he could tell the bricklayer with the support of the technician. G&G is a center of excellence, therefore, in 360 ° customer assistance!

Excellent response to the first telephone contact, appointment fixed quickly, precise information and budgeted price perfectly respected then during the intervention, work performed by a professional and efficient technician. Highly recommended!