Il Rifugio del cane e del gatto

Staff available to meet the needs of those who adopt an animal.

I have been going to the Trebbo di Reno kennel for many years, and I found it very clean and well kept, I thank the volunteers who do a great job. Too bad that, due to Covid, it is no longer possible to turn between the cages to give a greeting to the animals. There are many looking for a house, so if you are looking for a furry dog ​​instead of spending money go to the kennel and adopt a friend.

Very rude in my opinion. And little grateful. In November I contact them to find out what they need for the cold this year. Having recently moved, it was the first (AND LAST) time that I chose them because I usually chose other centers or kennels. They all answer me nice and courteous. So since I can't find used blankets and I don't trust to bring food when there are allergic animals etc., I decide and have some fleece made by a textile company with which I have been collaborating for years (also comfortable in washing). I get the package and I call them back for education to find out the times and when I can go to deliver the material. A very nice girl answers me (perhaps the only one inside) who tells me that I can go even in the morning. An hour later I'm there and the treatment is this: Two volunteers enter one of these already looks at me when I'm in the car but who cares. I go down and go to play and to be polite I wait as the girl told me. After 10 minutes another super annoyed volunteer arrives and tells me "HOW MUCH MATERIAL DOES IT HAVE" then goes to take the trolley we load it looks at me and says "I HAVE TO GO BECAUSE I LEFT A THERAPY IN THE MIDDLE OF I EXCUSE". I am not saying that one should roll out the red carpet but at least when one does a charity for you and it happens that you are not the only ones on earth who need the treatment it should be just EXCUSE I FINISH A JOB AND ARRIVE. Then when I contact them via social media a girl apologizes but uses as an excuse that they have urgencies, too bad that I HAVE BEEN A VOLUNTEER IN THE AMBULANCE FOR YEARS AND I HAVE NEVER HAD THIS ATTITUDE EVEN IN URGENCES. EDUCATION AND ACKNOWLEDGMENT OR THERE IS OR THERE IS NO AND THERE IS NO EXCUSE.

The kennel is kept and administered with great professionalism. Very often I leave items and items to staff that I no longer use and would gladly accept other livelihood donations from other animal lovers. I visited the inside of the kennel a while ago and I was able to visit the four-legged guests eager to be adopted. In some cases, there are older dogs who need to end their lives in a loving, affectionate and decorous way. The choice is up to those who visit.

Really unpleasant place. The people who work there are not qualified personnel, they are volunteers. Dogs are being mistreated, and are visibly undernourished. When I tried to adopt a dog, they put all possible poles in the wheel to not adopt the dog. They called me to tell me that they could not give it to me because they were afraid that the dog would do something wrong .., what does that mean? They are the worst of the worst.

A kennel with more than 170 dogs and the intentions to treat them as best as possible. Qualified staff, volunteers, apprentices all really put their heart into it!

The dogs are well kept and looked after. Only people willing to adopt them are missing! Get busy, take a ride and you will see there will be one waiting for you!

I called because I had a big bag of kibble that my dog ​​can't eat anymore because he has dental problems. They accepted it more than willingly along with some blankets for the kennels. I did not enter because it is accessed only by appointment but the person who welcomed me was very kind and was intent on cleaning.